I’m a Product Deisgn student doing a project working with local blind and partial sighted people in Edinburgh, UK. Redesigning ATMs for increased ease and access. I’ve interviewed people here, but would love to broaden my net.
Do blind people even use ATMs, I’ve read that 89% just wait in shops to get cash back, or go to a bank teller, to avoid the hassle. What are the issues that you find with ATMs, the orientation of the components, and the audio guide interfaces?