They definitely need to start cracking down on the drivers who decided they are above ADA law. Thankfully there is plenty of recourse options such as yelling at them over social networks and today's ability to get your story out loud and clear, along with accountability since it's easy to find out what driver did this.

I was recently denied a ride from a Lyft Driver because I was blind. I do not have a guy dog, however. My girlfriend and I had just come out of the symphony and we were waiting at the pick up location when the driver called and told me to walk a few blocks towards where he was as opposed to just driving up to the address I had dialed in. I told him that I was blind and that would be inconvenient. He went silent for a few moments and I thought he had hung up, so I asked if he was there and then he said that it was OK and he will be there. About 10 seconds after I ended the call, I got a notification from Lyft saying that I was a no show and got charged a cancellation fee. I was super pissed, and after getting another driver to take us home who was extremely friendly, I immediately emailed Lyft and explain the situation, to which they refunded me the cancellation fee and gave me a bunch of credit towards future rides and claimed that they would discipline the driver accordingly. Sadly, shit like this will happen every now and then, but unlike taxis, at least you have accountability from the companies and the drivers alike.

Totally disgusting. If the driver was so worried about his leather seats - the dog would have quite happily laid on the floor of the car.