Blind and Visually Impaired Community
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Medical professional refused to read form to me (self.Blind)
submitted 7y ago by awesomesaucesaywhat
Last week a medical professional (at the eye surgeons office!) refused to read the follow up post-op survey to me. It wasn't a crucial document but it would have detailed how my vision is impacting my life since the surgery.
Is she required to read the text to me since I cannot read it and they do not provide large font?
Is she required to read the text to me since I cannot read it and they do not provide large font?
geoffisblind 2 points
I'm not sure I know the answer, but perhaps adding what country you are in will help someone who may know the answer tell you. Laws on these kinds of things can vary from country to country.
awesomesaucesaywhat [OP] 1 points
Right, USA
Unuhi 1 points
It would have been a reasonable accommodation to have someone read it for you when you specifically asked for it.
geoffisblind 1 points
Right, in the US I think that would be a reasonable accommodation although I'm not a lawyer. If you made the request and explained why it was necessary and they still refused I think you may have grounds for a complaint with the Department of Justice if you wanted to go down that route. I would also contact any kind of customer support with that office and explain what happened. Maybe this can be corrected for future visits.
awesomesaucesaywhat [OP] 1 points
That's what I was thinking
Unuhi 1 points
Give them feedback about it.
Even a general doctor's office shouldn't get away with that.
But this one was in a place that specializes in eyes. So they should know better.
And it doesn't take long to read a paper or the summary of it.
Some places try to be helpful with large print.
(Gee, thanks... What is this? I can't feel the dots on this paper...)
Sometimes it's so frustrating when visiting a doctor takes a 50 page questionnaire that's only in paper format. I feel like using a slate to write in some of the answers.
Even a general doctor's office shouldn't get away with that.
But this one was in a place that specializes in eyes. So they should know better.
And it doesn't take long to read a paper or the summary of it.
Some places try to be helpful with large print.
(Gee, thanks... What is this? I can't feel the dots on this paper...)
Sometimes it's so frustrating when visiting a doctor takes a 50 page questionnaire that's only in paper format. I feel like using a slate to write in some of the answers.
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