So, BlindNewWorlds just deleted their Reddit account entirely, after sending several messages to the mods this morning. As they deleted their account, I can't respond to the messages privately, even if I wanted to. Thus, I'm going to do so in public here. This has left a supremely bad taste in my mouth, and I want it in the public record the childish and dishonest way this organization has behaved. I'd also like to provide the community with a summary of exactly what has gone on, and why. I did completely mishandle this as a MOD, and I want to be open and up-front about that as well. If you don't enjoy the airing of dirty laundry, you can stop reading now.
First of all, they obviously discovered /r/blind after the AMA done by /u/Nighthawk321.
$1, they sent him a private message attempting to highjack his AMA for PR purposes. When that didn't work, they headed over to this sub to post. As the account they were using was less than one day old,
$1 was held for approval. When this happens, the poster is sent a clear message explaining why the post needs to be approved, and letting them know that we'll get to it shortly. However, I obviously wasn't fast enough for them; they sent a MOD message, asking us to "consider letting the post go active today if you could." Less than an hour later, they tried to make
$1, that I didn't approve, because it was an exact dupe of the first one. When I did finally approve the first post, about 4 hours after they originally made it, they were sent a personal response, that would have landed in their Reddit messages, from me:
> Approved! We got over a hundred new subscribers today, thanks to an ask reddit that hit the front page, so we're a little swamped. Sorry for the wait!
The next day, when they logged in, they would have gotten that message, and thus been clearly told that the original post was approved. However, they decided they needed to make
$1 anyway. They also deleted the first post, that I had approved. Shortly after making the third post, they decided that they needed to delete it, as well. My assumption is that it's because the discussion in the thread wasn't going their way. After deleting all the posts they'd made, they sent some mod messages. First:
> Hello, I was hoping one of the moderators here also runs the @blindreddit twitter handle. We made a post in this subreddit yesterday, but it didn't flesh out how we wanted. So we deleted the post. However, the tweet on your twitter still links to the post and we were curious if that could potentially be deleted off twitter. Just so people aren't linking to random stuff. If you were able to get in contact with whomever could do that it would mean a lot. The specific tweet was posted yesterday and it says " Our world is theirs too! Blindness Awareness.: Hey Reddit! We represent the BlindNewWorld movement, as sponso..."
> Thanks!!
"Didn't flesh out how you wanted"? If there is some other way for me to understand that other than "we didn't like the comments in the thread", someone please llet me know what exactly that is. If it really "didn't flesh out" how you wanted, you could have easily edited the post. That would have also provided a more transparent way of evolving your campaign, and let the community know you were listening and taking the criticism you were offered.
They also sent another message:
> Hello again,
> In addition to the last message about the Twitter handle, is there also a way to completely delete a post/thread we started, including the comments? I think I only deleted the content description, but not the actual thread. Thanks again :)
Well, from what I can tell, that just makes it absolutely clear to me why the post was deleted. They really want that thread gone, "including the comments", and all links to it removed, it seems.
Around this point, I really was getting upset by this organization, and how they were handling PR. I also felt that it would be overstepping my bounds as a mod to complain publicly; even when I don't distinguish a post, I worry that what I say and do really can make people feel unwelcome. So I really wanted to do my best not to show the bias I was quickly developing against BlindNewWorlds. I thus sent a private message to /u/claudettemonet, in response to the PM she had sent me alerting me to the fact that BlindNewWorlds was deleting posts. It read, in part:
> Wow, they deleted the post, yet again? I'm getting a little worried that they're intentionally controlling the discussion. If they repost the same identical post for a third time, I am going to delete it and ban them for spamming. Could you do me a huge favor? Would you mind making a self post about this, articulating your reasons for not liking the short films? You're more engaged with, and better at articulating this stuff than I am. Also, while banning them for spamming if they make a third identical post would be completely justified, it would kind of make the MODs look horrible. Some discussion from someone in the community, not controlled by these people, I think would go a long way towards making any mod action we might have to take against them easier for subscribers to understand. Plus, Reddit does pretty well in Google searches. If you make a post about your problems with the campaign, that they can't just delete, it'll show the other side of this in Google searches for all time.
I am not proud of doing that. It's exactly the sort of back-room dealing that makes me sick when other moderators do it, promotes conspiracy theories, and divides the community. It was a failure on my part. But I was both extremely annoyed, and really unsure of myself. All I can say is I'm sorry, both to /u/claudettemonet for putting her in that position, and to the community for acting behind your backs. My first "thanks for posting!" comment in this thread was the worst sort of astroturfing, and was just as bad as the behavior BlindNewWorlds has been engaged in. I failed to be transparent with everyone, and I failed to trust the community developing here. That's why I'm making this all public now, so that everyone knows exactly what happened and why. I'd also like to make it clear that this entire issue was handled exclusively by me. No other mod was involved, and I didn't even consult them, even though I perhaps should have.
After this thread was created, I then responded in private to BlindNewWorlds:
> No, Reddit doesn't allow deleting threads. And even if it did, we wouldn't delete that one. When you present something to the blind community, you don't get to delete the thread just because you don't like the direction of the discussion, or what actual blind people have to say about the post. I'm sorry if that sounds harsh, but you've made two identical posts in two days. If you make another post with the exact same information, it's going to be spam. And as per our rules, we do not allow spamming here. I think you're trying to do something good, but you're doing it in all the wrong ways. Please read this post from one of our frequent, active users, and take it to heart. Maybe even consider participating in discussion with the community you're advocating for. But please, please, please don't post this a third time. I absolutely don't want to have to ban you for spamming, because I don't think that would be good for anyone.
This morning, just before deleting their account, BlindNewWorlds responded again, and I'd like to respond to those messages here.
First message:
> Hello,
> Thanks for that information. With all due respect we didn't intend to post two days in a row. This account was made the same day as the first post, so it originally said the post wasn't going to posted, so we didn't realize it went through. Hence why it was posted again. Secondly, when saying 'direction' we also are not saying we don't like how the blind community reacted to it. We are grateful to learn that information on how they want blindness awareness campaigns to be different. When saying 'direction' we are saying we wanted it removed for purposes of not offending anyone further since the post wasn't written correctly. No one was planning on posting it for a third time. Thanks.
You were told via private message your first post was approved. When you went back and deleted your first post, you would have also been able to clearly read that it had been approved. I am absolutely unable to understand how you can claim that you didn't "realize it went through". As for not planning to post a third time, you actually have posted three times; I just didn't approve one of them. But I am glad to know you have no plans for what would, in fact, be a fourth time! As for deleting your post so as not to offend anyone, I also find this difficult to understand. It's quite easy to edit your post; you don't need an entire thread "including the comments" deleted to achieve that. If you were worried that you had offended people, you could also have posted in the comments saying "sorry for any offense" or something similar. Instead, you refused to engage with the community in any way what so ever.
(comment too long. Continued in reply.)