I work for a company that sells document generation software. Obviously, a lot of what the software produces is in PDF format. We have basic PDF/UA compatibility, but we are having difficulty explaining to our customers (who want to make PDF/UA compliant documents) how to make **good** PDF/UA documents.

I've been tasked with writing a how-to guide of sorts, but I'm having difficulty finding anything about how people with impairments actually **use** the software, what software they use, etc.

I know in a broad sense how things should be tagged, but I'd really like to hear how people actually navigate documents, what shortcuts they use, how documents could be better, what makes documents confusing, etc.

So if you would please share your experiences, or point me to a good resource, that would be most appreciated! Any and all feedback would be great!

Cheers!