I have had mine since July. I have had every generation of BrailleNote since the first Classic came out. The main reason I upgraded was because I saw the Apex as a dead-end since it was running a 15-year-old operating system and wasn't going to be updated. I was getting frustrated with the unit locking up while I was writing a document and with it not being able to open many PDF and ePub files. The Touch has a lot of issues and is underwhelming in some areas but what it is able to do is pretty impressive. I would consider it to be the first true Braille tablet for the blind with a notetaker built on top of it. The notetaking functions work pretty well although the device is very slow. I mostly use it for taking notes, reading books, browsing the web and checking email. Having an Android foundation allows it to work with modern technology such as supporting most common types of email accounts, syncing calendar and contacts in the cloud and being able to use most accessible modern websites with Firefox 47. These were things that I pretty much couldn't do with the Apex anymore or stopped doing because it was impractical using the older technology and OS. I pretty much stopped using the Apex on the Internet altogether because it was so limited in what it could do. Because they rewrote KeySoft for the Touch and ported it to Android, some of their apps are missing features or have bugs in them. Also a lot of people have had hardware issues and have had to send their units in multiple times, sometimes twice in the same week. I've had to reset the device several times and I had to get the internal storage replaced because it got corrupted during a software upgrade. TouchBraille works pretty well but it has its challenges of typing on a glass screen. Braille input and output otherwise is the high quality that you come to expect from HumanWare. It is great to be able to use first-letter navigation anywhere within the system to quickly jump to a desired item. Third-party app support works pretty well for some apps but I suspect not as well as they had hoped. As I mentioned before, the Touch is very slow and sometimes focus jumps around in third-party apps and it can be difficult to navigate apps using Braille instead of the touchscreen. Also in most cases third-party apps containing web views don't work very well on the Touch because it is running Android 4.4. I think the older version of Android and hardware are a concern for long-term viability. I would say that if you don't depend on the device and intend to use it primarily for reading, writing and math it will get the job done in most cases. There are new devices coming on the market this year including the Blitab, NeoBraille and ElBraille so you might want to see if another company comes out with a better solution. Also HIMS has a session at CSUN this year announcing a notetaker that provides access to mainstream apps so it will be interesting to see what they release and if they do anything better than HumanWare.