Blind and Visually Impaired Community
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Hi. I am a researcher for a large tech company. I am working towards making online shopping more accessible to the low vision and blind community. (self.Blind)
submitted by legosfreakasaurus
If you could Skype or talk to me on the phone for 15 minutes right now to answer questions I have about the low vision and blind community, you would be a huge help. Just DM me. Thanks!
Edit: I received enough responses. Thanks for your time, everyone.
Edit: I received enough responses. Thanks for your time, everyone.
legosfreakasaurus [OP] 3 points 6y ago
Here are the questions I'll ask. You can respond here if you want. I just thought talking might be more convenient for you.
What was the last thing you bought online?
What went on in your head while you were in the process of making this purchase?
How did you come to the decision to buy?
Did you know exactly what you were looking for?
Do you prefer shopping online or in-person? Why?
What makes an online shopping experience positive for you?
What makes an online shopping experience negative for you?
If it's not too personal, what are some recent online purchases you have made?
Thanks so much for your time. I hope my research helps make online shopping better for the low vision and blind community.
Edit: If anyone else answers this, please also include your level of vision, age, and sex.
What was the last thing you bought online?
What went on in your head while you were in the process of making this purchase?
How did you come to the decision to buy?
Did you know exactly what you were looking for?
Do you prefer shopping online or in-person? Why?
What makes an online shopping experience positive for you?
What makes an online shopping experience negative for you?
If it's not too personal, what are some recent online purchases you have made?
Thanks so much for your time. I hope my research helps make online shopping better for the low vision and blind community.
Edit: If anyone else answers this, please also include your level of vision, age, and sex.
fastfinge 4 points 6y ago
> What was the last thing you bought online?
A two-pack of Amazon Basics 10 foot HDMI cables. I assume you mean physical goods, not digital downloads (songs/apps/ebooks). If you want to know about digital downloads, let me know; in that case many of these answers would be different.
> What went on in your head while you were in the process of making this purchase?
"Darn! This HDMI cable is too short!" (walks to computer) "There. Now I'll get another one tomorrow and finish re-arranging the cabinet then. Amazon Prime with one-click yay!"
> How did you come to the decision to buy?
I needed an HDMI cable, because the old one wouldn't reach when I moved the apple TV to a different spot, so its remote would work better. I have Amazon prime, because I buy pretty much everything at either Amazon or Costco. I'd purchased Amazon Basics batteries before, and liked them. So I just used one click ordering to get an Amazon basics HDMI cable. One click makes it so easy it was almost more of an impulse than something I carefully planned.
> Did you know exactly what you were looking for?
Pretty much. I knew I needed a 10 foot HDMI cable. I hadn't decided on the brand, but when Amazon Basics was in the top results, I just got that one.
> Do you prefer shopping online or in-person? Why?
Online. Always. I never shop in-person if I can avoid it. Online, I can read the entire product description, do research to look at manuals so I can better understand what I'm buying, compare prices easily, read reviews, etc. In a store, I can't even read the back of the package without going to a lot of extra trouble.
> What makes an online shopping experience positive for you?
It's quick. Also, I only shop at places that take either Amazon Payments, Google Checkout, bitcoin, or Paypal. I don't want to give random stores my credit card. And I don't want to fill out my billing and shipping address every single time.
> What makes an online shopping experience negative for you?
Complicated checkout. Especially when it involves verified by Visa. Worse when the price at checkout isn't totally clear. Newegg Canada is terrible for this; by the time they ad tax, recycling fee, shipping, etc, the price at checkout has no relation to the price on the product page. That's why I like Amazon: the product page always includes the shipping price, if any, and all they ad is tax. And the tax is clearly shown at checkout. Plus, with prime, I rarely pay shipping.
> If it's not too personal, what are some recent online purchases you have made?
Other than the HDMI cables: AmazonBasics Apple Certified Lightning to USB Cable 2-Pack - 6 Feet (1.8 Meters) - White (this was an impulse buy; Amazon emailed me a deal I couldn't refuse), TEKTON 1902 Round Magnetic Parts Tray, V8 V-Go Vegetable Juice, Creaker Collapsible Pet Toy Tunnel, Mounting Dream MD2377 TV Wall Mount Bracket (this was the thing that started the cabinet rearrangement), Ethical Pet Wide Durable Heavy Gauge Plastic Colorful Springs Cat Toy (another impulse buy). Yup; I may be the most interesting person in the world. LOL.
A two-pack of Amazon Basics 10 foot HDMI cables. I assume you mean physical goods, not digital downloads (songs/apps/ebooks). If you want to know about digital downloads, let me know; in that case many of these answers would be different.
> What went on in your head while you were in the process of making this purchase?
"Darn! This HDMI cable is too short!" (walks to computer) "There. Now I'll get another one tomorrow and finish re-arranging the cabinet then. Amazon Prime with one-click yay!"
> How did you come to the decision to buy?
I needed an HDMI cable, because the old one wouldn't reach when I moved the apple TV to a different spot, so its remote would work better. I have Amazon prime, because I buy pretty much everything at either Amazon or Costco. I'd purchased Amazon Basics batteries before, and liked them. So I just used one click ordering to get an Amazon basics HDMI cable. One click makes it so easy it was almost more of an impulse than something I carefully planned.
> Did you know exactly what you were looking for?
Pretty much. I knew I needed a 10 foot HDMI cable. I hadn't decided on the brand, but when Amazon Basics was in the top results, I just got that one.
> Do you prefer shopping online or in-person? Why?
Online. Always. I never shop in-person if I can avoid it. Online, I can read the entire product description, do research to look at manuals so I can better understand what I'm buying, compare prices easily, read reviews, etc. In a store, I can't even read the back of the package without going to a lot of extra trouble.
> What makes an online shopping experience positive for you?
It's quick. Also, I only shop at places that take either Amazon Payments, Google Checkout, bitcoin, or Paypal. I don't want to give random stores my credit card. And I don't want to fill out my billing and shipping address every single time.
> What makes an online shopping experience negative for you?
Complicated checkout. Especially when it involves verified by Visa. Worse when the price at checkout isn't totally clear. Newegg Canada is terrible for this; by the time they ad tax, recycling fee, shipping, etc, the price at checkout has no relation to the price on the product page. That's why I like Amazon: the product page always includes the shipping price, if any, and all they ad is tax. And the tax is clearly shown at checkout. Plus, with prime, I rarely pay shipping.
> If it's not too personal, what are some recent online purchases you have made?
Other than the HDMI cables: AmazonBasics Apple Certified Lightning to USB Cable 2-Pack - 6 Feet (1.8 Meters) - White (this was an impulse buy; Amazon emailed me a deal I couldn't refuse), TEKTON 1902 Round Magnetic Parts Tray, V8 V-Go Vegetable Juice, Creaker Collapsible Pet Toy Tunnel, Mounting Dream MD2377 TV Wall Mount Bracket (this was the thing that started the cabinet rearrangement), Ethical Pet Wide Durable Heavy Gauge Plastic Colorful Springs Cat Toy (another impulse buy). Yup; I may be the most interesting person in the world. LOL.
silverhythm 2 points 6y ago
I could answer all these on my own but this pretty much paints the same picture as I would. Online shopping has been a gamechanger for me, it's already far superior to most brick and mortar experiences. I even get most of my groceries through Prime Now at this point.
fastfinge 1 points 6y ago
Yup. The only negative effect of online shopping for me has been the impulse buys. When I shop at a store, I walk in, get exactly what I wanted, and walk out. I don't see the sale papers, the signs offering deals, or the impulse items at the cache. I suspect this might make me slightly more likely to buy from the Amazon "85% off on electronics!" emails, because I've never been tempted by bargains at offline stores. Is it just my lack of discipline, or do you notice that too?
legosfreakasaurus [OP] 1 points 6y ago
Thanks! What is your level of vision?
silverhythm 1 points 6y ago
This response has been very long in coming but if you're still interested, I only have a little light perception. Nothing functional.
legosfreakasaurus [OP] 1 points 6y ago
> Thanks! What is your level of vision?
fastfinge 1 points 6y ago
Born blind. Not even light perception.
legosfreakasaurus [OP] 2 points 6y ago
Do you prefer shopping on mobile phone or laptop?
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