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Blind and Visually Impaired Community

Full History - 2017 - 02 - 06 - ID#5scnwy
8
This Samsung ad made my day. (youtu.be)
submitted by Anil_ER
fastfinge 5 points 6y ago
That's really pretty typical of Samsung's approach to accessibility: an ad about blind people, without audio description is talking about us without us. In the same way, most Samsung products feel, when I use them, like they were designed without ever consulting any blind users. I'll admit that the remote for my Samsung amp is pretty nice though. But the amp has no screen reading function, so even though I can easily identify the function of each button on the remote (and a few even have Braille labels next to them), I can't actually use any features of the amp. Switching inputs and changing volume is all I can manage. Changing settings, the various apps, and even adjusting the equalizer are right out.

Edit: to be absolutely fair, when I cast something from the youtube app on my IOS phone to the samsung amp using the "YouTube TV" feature, the amp will turn on, switch itself to the correct input, and begin playback. I can play/pause, and fastforward/rewind from my phone. So that app kind of works. Similarly, when I turn on my TV, or activate the Apple TV, or play a DVD, the amp will turn itself on and set itself up correctly for whatever source I'm using. So I never need to even touch the nice accessible remote LOL. But the equalizer settings are really stupid by default, and I do kind of want to change them and can't. Sigh.
Nighthawk321 2 points 6y ago
Could you explain what it is? haha
LukeVenable 3 points 6y ago
An indian woman calls samsung customer service for a problem with her TV, so the Samsung guy, Amit, tells her he'll be right over. He gets in his van to go to her house but he encounters several roadblocks on his way there such as a tree in the road and a herd of sheep. When he finally arrives at her house he discovers that she is blind. She directs him to her TV, which he begins repairing. She asks him if it will be finished in time. He tells her yes. When he finishes repairing the TV, she rings a bell and reveals a sign that says "blind hostel" or something like that. A whole group of other blind people come down the stairs and gather around the TV. One of those singing contest shows starts playing and the woman says that their favorite contestant is up first. The singer is a young blind Indian girl. The woman says that the girl is from that hostel. The Samsung repair man is obviously touched
Nighthawk321 3 points 6y ago
Oh wow, that is really powerful.
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