KillerLag 3 points 6y ago
Yeah, you have one of the newer ones. To lock it, hold it pointing straight down, and give it a good smack downwards (like you are driving the tip into the ground). Don't do it so hard you break the tip (a client of mind did that before).
To unlock, you hold the cane at roughly a 45 degree angle (like you are using it), raise the tip up and give it a good whack (once again, not so hard you shatter the thing). You may need to rotate the cane and repeat once or twice to get all the joints to unlock.
When our store first got the canes, we very quickly learned they locked... but we were never told how they unlocked. :O We finally figured it out ;)