Blind and Visually Impaired Community
↑
12
↓
Amc is still not accessible (self.Blind)
submitted by awesomesaucesaywhat
Who do I contact about AMC have no working audio description devices at my huge local theater? They kept offering me the enhanced audio, aka louder audio track, after apologizes that none of the AD devices they had were working. UGH
JMinNC 3 points 6y ago
This is getting ridiculous.
awesomesaucesaywhat [OP] 3 points 6y ago
...at least pirates of the Caribbean has an awesome soundtrack. I could tell when Depp was first on scene because they played his theme.
sonofabutch 3 points 6y ago
$1 might be interested!
Marconius 2 points 6y ago
I have the direct email addresses for the lawyers who are working on this case from disability rights advocates and the other firm. I've asked them what to do in case AMC breaches the settlement and who to contact.
awesomesaucesaywhat [OP] 1 points 6y ago
Thank you!
Marconius 2 points 6y ago
One of the lawyers who worked on this case said that the settlement should be in place by now, and that if anyone has any trouble with the audio description services, they are to contact AMC directly through this link:
https://www.amctheatres.com/contact/feedback
And also directly contact the theater manager where it happened. The lawyer also wanted to see a copy of any response you receive from AMC, and I will PM you her email.
https://www.amctheatres.com/contact/feedback
And also directly contact the theater manager where it happened. The lawyer also wanted to see a copy of any response you receive from AMC, and I will PM you her email.
awesomesaucesaywhat [OP] 1 points 6y ago
I just contacted both the lawyer and AMC. Thanks!
-shacklebolt- 1 points 6y ago
If it's the black fidelio receiver boxes (that have a round power button and a volume up and down rocker on the side and a belt clip on the back,) the amplification and the audio description come through the same device through different channels. The tablet at the charging station is how they select the channel.
I am usually (but not always, RIP the first 10 minutes of Guardians of the Galaxy for me last week) successful if I repeatedly and strongly emphasize the need for the device to be set to audio description (or "descriptive narration") for blind people. I mention this when I ask for the device and repeat it when they hand it to me and ask them to confirm.
It is also within policy to ask them to come into the theater until the description begins and verify the unit is working, and bring you a new one if it is not.
Note that if you have issues with your movie, AMC's policy per the recent settlement is a [full refund AND a guest pass for another visit.]
(https://www.amctheatres.com/assistive-moviegoing/guest-guide) Don't let them try to just give you a guest pass (or only refund you and not others affected in your party,) because that's what they usually offer in my experience.
Beyond that, the contact options for AMC are: speaking with the manager of the theater, phoning the theater, or using the "contact" form on the above link (which is supposed to become the way to reach their "ADA coordinator" although I don't know if that exists yet.)
If you're not able to resolve the issue with your theater, you might [reach out to a law firm involved in the settlement.]
(http://dralegal.org/case/audio-description-amc-theaters/)
I am usually (but not always, RIP the first 10 minutes of Guardians of the Galaxy for me last week) successful if I repeatedly and strongly emphasize the need for the device to be set to audio description (or "descriptive narration") for blind people. I mention this when I ask for the device and repeat it when they hand it to me and ask them to confirm.
It is also within policy to ask them to come into the theater until the description begins and verify the unit is working, and bring you a new one if it is not.
Note that if you have issues with your movie, AMC's policy per the recent settlement is a [full refund AND a guest pass for another visit.]
(https://www.amctheatres.com/assistive-moviegoing/guest-guide) Don't let them try to just give you a guest pass (or only refund you and not others affected in your party,) because that's what they usually offer in my experience.
Beyond that, the contact options for AMC are: speaking with the manager of the theater, phoning the theater, or using the "contact" form on the above link (which is supposed to become the way to reach their "ADA coordinator" although I don't know if that exists yet.)
If you're not able to resolve the issue with your theater, you might [reach out to a law firm involved in the settlement.]
(http://dralegal.org/case/audio-description-amc-theaters/)
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.