KillerLag 2 points 5y ago
All three are important, and there isn't a single solution.
Individuals can be trained, but they can also just be busy or not paying attention. I've had people run into my clients because they were busy on their phone.
Infrastructure can be improved to make traveling easier, but when a place is filled to max capacity, it doesn't matter if a person can't find the adapted sections. For example, the subway in Toronto has tactile markers that a cane user can use to follow to get to stairs, escalators, etc. But if people are standing on them and not moving, then that becomes much more difficult to use.
For technology, some locations are starting to use iBeacons now to help navigate. However, they are imprecise at best, and downright confusing at worst. I know of a location where two iBeacon signals overlap, and the phone thinks that someone is moving back and forth between then, when you are standing still. Worse yet, because the signals are overlapping, the message plays for a few seconds before jumping to the next one, and then it happens again. Also, EM interference (from Bluetooth devices, magnetic fields, and lots of other things) can throw it off as well.