Ha, I’m actually about to start an order in the next few minutes.

As u/Marconius indicated, things pretty much work on the site, but are sometimes frustrating or inefficient to use with a screen reader. There are occasionally focus issues (i.e. some text is hard to find, and sometimes tabbing through links does not work in a way that makes sense), and sometimes the site is slow to respond (maybe an interaction with my screen reader NVDA and Firefox).

A complicated site such as yours is not trivial to make painless-to-use for people with disabilities, so I applaud what you have done already and hope that you will continue to improve on it.

Thanks for the service! I'm in San Francisco and have been a really vocal supporter of Instacart along with giving you guys constant accessibility feedback. Had a pretty long thread going just a few years ago with some of your support personnel about it. Ultimately, the info pages for individual items could use some help as the information there is usually garbled when VoiceOver tries reading it back or is missing/consistent. Always seems like the touch areas for related items keeps trying to overtake attention from the item description and info, and the controls for adding the item to the cart is too small and sometimes hard to find with the rest of the interface fighting for attention.

The chat and messaging interface works for the most part, but with the nature of having to listen to my screen reader in order to interact with the chat, a common occurrence is to have the shopper make a change, get the wrong thing, and by the time I've heard it and written a message, they are already in checkout and I get stuck working with support for the items I didn't want. This happens even with substitutions set. The best thing to do is to bring in an end-user and observe how we use the app first-hand. Writing out feedback is one thing, but if you have no one on your staff familiar with accessible technology, you won't be able to adequately test for accessibility and leave those bugs for us to find and struggle with in production.

I would ask for more consistency with product labeling, as sometimes identical items show up in the browsing lists but worded in different ways making the shopping confusing. Fixing the item descriptions would go a long way to solve this. O additional major problem is the way you handle the delivery scheduling time controls. It is Always a struggle to pick the correct date and time for delivery as it is a custom control. Changing that to a standard iOS control would be ideal rather than you trying to handle it programmatically with a custom control. Tapping on the time sometimes brings up the date, and vice-versa. Choosing a time that seems to be available results in the confirmation button remaining dim, making me go back to the scheduling pop-ups only to find that nothing I chose was actually set. It's been broken for years and you guys have done nothing to address that, so I hope that core bit of functionality will hit a bit of priority soon.

I had no idea this service was available in Canada; the website tells me it's available where I live, though. So thanks for prompting me to check!

I would like it a lot if there was a "report an item" button. In my local area, there are items labeled in incredibly weird or misleading ways, like a bottle of marinade labeled as "steak chop" and there's... something labeled only as "vegetarian/vegan" and I have no idea what it is. It'd also help to be able to report seasonal/limited time items that they no longer carry.

Also, no idea if this is feasable, but being able to block certain shoppers. In my area, there's a shopper who consistently messes up, and I'm always scared I'll get billed for her mistakes, ie when she bought me eggplant, $5, instead of lasagna, $2.

I'm actually pretty happy to come across this thread. I recently used Instacart and really like the service. I've noticed a few very minor accessibility issues with the app on iOS but they definitely don't prevent it from being used.


First, if you're on the checkout screen and you want to choose how to handle out of stock items, it's hard to choose the item to edit because VoiceOver identifies each item by saying the word "button." It works perfectly fine if you place the order and then choose replacements, but we aren't able to do it on the checkout screen.

Second, if you've placed an order and then decide that you no longer want an item and set the quantity picker to 0, VoiceOver says that the change quantity button cannot be clicked. Turning off VoiceOver, clicking the button and turning it back on works fine though, so I know that the button is clickable, it's just being incorrectly reported by VoiceOver.

Finally, using the VoiceOver rotor on the cart screen has very unpredictable behavior. For example, if I have an item selected and I swipe down to see what my options are, it may either say that "remove" is an option, or it may go ahead and remove the item even though I didn't want it to.



Like I said, these issues are very minor and don't prevent us from using the app at all, but I thought I should mention them in case they can be resolved.

Thanks for gathering accessibility feedback.

I would like to thank you for your service, it saves me a lot of time and effort. I would however like to see a clearer price list for surcharges and delivery fees. I am still not sure where to look to find this information when I place an order

My partner is away for the summer so I used instacart for the first time yesterday. Very positive experience.

Several comments about using instacart: I have to use the virtual cursor in a double tap twice very often to show content. I have to go into a links list with JAWS just to get things like My Cart to open. More verbal prompts for new users would be helpful; it took me awhile to figure out how to add to or edit my cart. The website and the app don't carry over the carts. It also looks as if I have to create another account on the app. I can't perform the Checkout on the website, so have to call in to have a rep finish my order. av

Well I'd like to try the service but you guys aren't in my area yet.

I have attempted to use your app in the past, and found it difficult. Something needs to be done about the way charges are for delivery. As when I went to attempt to place an order a few months ago, what they were charging me for delivery was ridiculous. I do agree that it does lose focus, and that issue definitely needs to be worked on.

I have just recently started using InstaCart. I find the iPhone app much easier to use than the website, but that may be because JAWS (my screen reader) automatically goes into application mode when I visit the website, and I am not really familiar with how to use that mode efficiently. I wanted to point out to other users here that you can add items to your cart in the app by double-tapping with two fingers while VoiceOver is focused on the item you want; doing the two-finger double-tap again will increase the quantity. I echo the issues others have with the time/date selection; particularly, dates and times sometimes appear to be available when they aren't. Thanks so much for your efforts on accessibility; they will continue to improve I am sure, especially if you continue to seek feedback from blind users and incorporate us into your testing processes.

I use websites more than apps so will look at the website! I've never heard of this service before, so will give it a look.

I echo a lot of the feedback given here, especially with regards to sparse information on product labeling (this has caused me to order the wrong item several times), the fact that chatting often takes me longer and then shoppers check out and it's super frustrating, and the delivery sliders issue. I also mostly use Instacart to buy prepared foods, and while this isn't an accessibility issue per se, it's super frustrating because the app often incorrectly reports hot bar items as being in stock when they're not. I get that these items change frequently, so the app isn't updated with them, and this is why I'd like to be able to have shoppers call me every time I have an order so that they can tell me what's on the hotbar. I think it used to be the case that you could set up instacart this way, but now it seems like the only way you can ask shoppers to call you is in the notes, or I think there is a setting that says that they'll call if there's a problem. I've often had shoppers not call.

I don't think this survice is availible in the UK but here's a link to an applevis page about your app. You could try writing on there for more accessibility feedback. Thanks for doing this. https://www.applevis.com/apps/ios/food-and-drink/instacart

Thanks for stopping by, I have noticed several improvements to the web interface in recent months which is encouraging. There are some small issues with focus jumping unexpectedly, or flyovers that appear briefly and are hard to control. The control to increase/decrease quantity comes to mind as an obvious example.

I've had some trouble on the Android App, where swiping through a list of items often just lands on the Add button without saying the name of the item.

I'm sure that if you were to set up usability testing or invite blind people to betas with appropriate compensation for time, free groceries, etc. you could get a lot of valuable feedback across platforms. It's something I do as a part of my business and I'm sure others on here could offer similar help.

Thanks for reaching out.