Blind and Visually Impaired Community
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PVR described video problem (self.Blind)
submitted by CatsRAliens
I live in Canada and have a pvr through my cable provider. When I have the pvr's described video turned on, some of the channels have no sound. If I turn the described video option off, I get sound on all channels but no described video. Anyone else run into this and know of any fix where I can keep the described video turned on?
fastfinge 1 points 4y ago
Who is your cable provider? I'm also in Canada, and may be able to put you in touch with someone.
CatsRAliens [OP] 1 points 4y ago
Just a local provider. I think my best bet would be getting ahold of the company that made the pvr. I don't think it is a cable provider issue - I have seen that some of them are aware of the issue.
fastfinge 1 points 4y ago
You're better off with Bell or Rogers or Shaw if you can get them. The local providers don't pay much attention to audio description unfortunately. The constant problems are why I just put up an antenna; the audio description on CBC/CTV/TVO over the air always works, and I can control my local reception infrastructure myself, and make sure it keeps on working.
payown 1 points 4y ago
I imagine that this could be a frustrating situation, and feel that providers of secondary audio programming should at least provide some sort of announcement when there isn’t audio description available, or at least pass the original audio through. Though, I suspect there probably is some sort of engineering reason why this doesn’t happen, because people arnt truly that lazy right? #InsertSarcasm
CatsRAliens [OP] 2 points 4y ago
I know right? I just don't understand why it is only some certain channels that I have to turn the AD off in order to hear anything at all. Took me forever to figure out why it was happening. And it would be fine if it were a one button switch but it is a whole menu I have to go through to turn it off and on. Very frustrating!
serinang0800 1 points 4y ago
If when you turn on the audio description and there's no sound this means that that particular program doesn't have an audio description track.
CatsRAliens [OP] 1 points 4y ago
It only happens on certain channels. Blocks out all the sound whether AD is available on the program or not.
serinang0800 1 points 4y ago
That's odd. I would suggest contacting your specific television provider.
CatsRAliens [OP] 2 points 4y ago
I did. A few times to ask them.why I had no sound on some channels, and then finally to tell them why there was no sound and how to fix it. They had no clue. I am hoping they spread the word around their workplace in case they get other calls about the issue.
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