Hi, I'm a user experience designer from Ireland and I'm brainstorming pain points associated with using public transport, especially buses. I assumed that a major pain point in using the public bus would be knowing if you are actually getting on the correct bus. A solution I came up with was designing a feature that would alert the user on what bus number is about to pull up. Could you please tell me if that would be a valuable addition to a bus real-time app? Other recommendations and pain-points are also welcomed. Thank you in advance :)
sk1ttl3s3 points3y ago
My husband said he would prefer a system that announces how far away the expected bus is. For instance he's waiting on a corner for the specific route he would like to know that his bus will be expected in the next 4 minutes, so that he knows the next bus he encounters isn't necessarily 'his' bus.
KillerLag1 points3y ago
Those are really good (we have that system in my city), but it gets tricky because it is based on distance. So a bus might be about 4 minutes away, but because it is going through a crowded area or something, it may stay like that for a while.
It also gets tricky when a bus stop has multiple buses, and they announce two buses coming at roughly the same time. What makes things extra frustrating is when the first bus stops, the second bus usually just continues on. So if the wrong bus stopped first, then you were pretty screwed.
Altie-McAltface1 points3y ago
Lots of bus services already have audible announcements. The issue is they're often broken or inaccurate
oncenightvaler1 points3y ago
a lot of routes I know off by heart from taking them so often.
I wait at the bus shelter, the bus most of the time has an automated announcement of what route # it is and which direction it is heading.
I walk onto the bus, flash my CNIB identification which lets me ride buses for free.
I search for an open seat, this is honestly the trickiest part, but most of the time the driver or passengers are helpful.
I stow my luggage and ride the bus the automated announcer tells which streets we are passing until I get to my stop.
It used to be (and sometimes still is) that I have to tell the driver which stop I want off at in which case since I usually sit near the front the driver can tell me what I need to know.
Fairly simple once you get in the habit, if you don't have automated announcers you can look at the GPS on your phone, and get it to do driving directions to your destination.
bigblindmax1 points3y ago
For me, the pain points are mostly on the public policy side of things: fare increases, too few buses and routes, chaotic arrival times, underpaid and demoralized drivers, etc, etc, etc.
Otherwise, using the Moovit app (which tells you when to get off) and my city’s bus tracker app pretty much does the job.
alaskanb3arcub1 points3y ago
I know Seattle has very accessible buses that announce themselves, as well as what stop is next. Google Maps, if they get data from a bus system, can give guidance as well.
razzretina1 points3y ago
I live in a small city with good buses and I usually just ask the driver what bus they’re driving. There aren’t too many routes that overlap here and the stations have specific places where each bus loads.
ratadeacero1 points3y ago
They usually announce at our local bus station which bus is approaching. Also, my wife just asks people around her. They tend to pretty helpful. She hasn't had any problems navigating our city's bus system.
PolariChat0 points3y ago
If you contact your visually impaired services in Ireland and have a chat with them about what is needed?
It's not this! The bus driver tells you in Ireland. It's simple and effective.
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