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Blind and Visually Impaired Community

Full History - 2019 - 11 - 14 - ID#dwk8jt
16
Couple With Service Dog Says Multiple Uber Drivers Refused to Pick Them Up (nbcboston.com)
submitted by JohnKimble111
BlindAaron 5 points 3y ago
One of my blind friends had an issue with this in Vegas, they got in with their service dog and the driver refused to take them anywhere and told them to get out. When they didn’t the driver called 911, the police actually told the driver if they showed up they would arrest or ticket her instead of the blind person. Either way idk if I would still want to ride with that driver after such hostility.
carolineecouture 3 points 3y ago
This is why these services are not a substitute for public transportation or paratransit. In our city they do have wheelchair accessible Uber and Lyft cars\\vans but nothing specifically for people who have service animals.
fbracing02 1 points 3y ago
TIL what paratransit is, never heard of that before.
carolineecouture 1 points 3y ago
Paratransit is a special public transportation option for people with disabilities. They are usually vans that can transport people in wheelchairs or who have other medical needs.
mantolwen 2 points 3y ago
I've been with my fiance and a friend, we called an Uber to pick them up to go somewhere. The driver gave me such a dirty look when he saw that they were both blind and I wasn't going with them.
HalfBlindAndCurious 1 points 3y ago
I also had a driver cancel on me from right across the road. I was a bit pished at the time so I didn't really mind and found it all a laugh.
fbracing02 -9 points 3y ago
I do not see the issue with this. Does Uber have a way of adding a note for a reservation request such as "I have a service dog with me"? Service or not I completely understand people not wanting a dog in their car.
00Starved00 11 points 3y ago
If they don’t want to deal with a service animal being in there vehicles than they shouldn’t drive for Uber. To answer your question, no there is no way to indicate that you have a service animal on any rideshare app.
fbracing02 0 points 3y ago
Fair enough, if I decided to start driving for Uber (granted that whole blind thing means I cant anyways) the thought of a service dog probably wouldnt cross my mind until I went to pick someone up with one. I would totally agree Uber has an issue to deal with I just wouldnt jump on the fuck that driver bandwagon.
razzretina 9 points 3y ago
I mean, it's literally against the law in the US. Refusing a ride to someone with a guide dog is in violation of the federal Americans With Disabilities Act of 1990. Uber has been in trouble for trying to get out of this before and the company doesn't allow employees to do this without consequences. So, yeah. The drivers were in the wrong no matter what reason they have.
fbracing02 3 points 3y ago
In the past has Uber just banned them from being drivers?
I guess I also have a hard time in my head UNseperating Uber from a regular taxi service when they are one in the same, so youd be totally right with the ADA thing.
razzretina 1 points 3y ago
I’m not sure what happened to the drivers in the cases that went to court, I just know the company got into a lot of trouble (deservedly so). In my own town, several of us filed complaints against Uber for doing this and ended up just switching to Lyft, which has been more accommodating and has given drivers who break this rule at least a warning. I’m not sure if anything else happens with those drivers since we don’t usually see them ever again.
cyclops32 0 points 3y ago
Uber is in a grey area here. They are just a platform for goods or services. Kind of like ebay or etsy is. Or something like YouTube for that fact. Its a platform for connecting people who need a ride with people who have a car. A key word was used here. Employees. The people who are out there driving for Uber are contractors, not employees. They lend out their own personal car to give a service. I'm not saying the drivers should be left off the hook, but really. Those drivers have to deal with dog hair and maybe the smell of dog if it's raining. If it was a taxi service easy fix. Get a new car. If I was a rider who got a taxi and got in and the smell of dog made me sick easy fix. Request another taxi. The employee gets paid either way. Even the taxi driver could get me another taxi. Not so with Uber. If I don't like the car I'm in, I have cancel the trip, its up to me to get another Uber, and its on the driver for that loss of money. Not to mention that they now have to use that car to pick up their own kids at the end of the day. A taxi driver drops off the car and doesn't think about the hair and or smell till the next day if at all because someone will take care of it. This is already creating a media storm. What if someone had picked them up and charged a cleaning fee on them afterward? Those things are like 500 dollars. Remember that most blind people don't have a steady job. A hit to the bank account like this could really spin things out of control.
Just pudding out my thoughts. Try to get a taxi or paratransit. Also, I've asked many uber drivers if they've picked up someone with a dog or if they wouldn't mind doing so and the answer is no most of the time.
razzretina 1 points 3y ago
From Uber’s own website:

“US state and federal laws require that Uber driver-partners must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal may result in losing access to the Uber app, even if a driver has allergies, religious objections, or a fear of animals.”

https://www.uber.com/us/en/safety/uber-community-guidelines/follow-law/

It’s not a grey area. It’s literally the law. You break the law in any other job, you lose the job. This is no different.
[deleted] 1 points 3y ago
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spider_lord 9 points 3y ago
It's not "their car" when they're on the job. Uber has a company policy that guide dogs must be allowed in all vehicles. Fuck you for thinking otherwise.
fbracing02 1 points 3y ago
Fuck me for not knowing the ins and outs of Uber and having an opinion.....Sounds more like theres an education/training issue involving drivers.
[deleted] -2 points 3y ago
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CloudyBeep 8 points 3y ago
A person might need to wait longer for a vehicle; that is unacceptable.

If a driver objects for religious reasons, I would say that they either need to accept that they're living in a country where dogs are treated differently to their country of birth, or they can find another job. It's like how some middle Eastern airlines require all cabin crew, even practising Muslims, to be able to serve alcohol year-round and food during Pamadan.

If the driver objects for health reasons, they should either have a method for cleaning their vehicle or circulating the air more successfully, or they can find another job.

If the driver objects for cleanliness reasons, they should invest the time and money necessary to clean their vehicle. They also have the option of purchasing a vehicle they use just for their driving for work.

Working for a ride-sharing service is a choice. Finding another job is also a solution. If a driver doesn't want to treat all passengers equally, they should find another job.
[deleted] -5 points 3y ago
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[deleted] -4 points 3y ago
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