Whilst I can't deny the validity of this research ...

We've been forced to work from home the last fortnight. I teach, and have a range of students at all ends of the tech spectrum. I was amazed to be able to run about 4/5 of my lessons as normal. More interesting to me was the use of browser-based tools. Almost all was through Google, but having Docs, Hangouts and Meets for collaborative work across platforms and screen readers was refreshing. growing up with access tech I always had to beoklook for the most accessible tool, often requiring installation and particular configuration.

So yes, this is just one example from a very narrow sector, but as an end user of this the feeling I have is that it wouldn't have been so easy 1, or 3, or 5 years ago.

I wonder if we don't see as much inaccessibility on our end because screen readers have just gotten better at figuring out what developers should have done, working around issues? Maybe that's why VoiceOver on the Mac sucks so bad with Google Docs and such, because the web support, like the rest of it, assumes all app developers will do the right thing? Hmm.

I definitely have to agree with being able to get most things done. I'm able to complete most everything over the web, even in places where the company might like it better if customers use their native app.