Hey y'all, I'm a student from Swarthmore College, looking to interview blind/visually impaired folk about their experiences with rideshare services like Uber and Lyft. We'll be providing 10$ worth of Amazon gift card (or whatever other company you want) for about 30 minutes of your time.
This interview is about part of a design process class, so we're not really creating a product, but just learning to design in a way that serves the community rather than belittles it. We're hoping to do this by including the community within the design process the whole way, and we will use the information we get to decide whether there is even an issue here, and if so, what to include in the mock-up of a possible solution. We've done some initial research into the subject, and it seems like Uber/Lyft are doing an okay job at targeting blind/visual-impaired folk, and services like Aira exist for those that want something more than just voice-over assistance, but there is some gaps in service for some folk where, for example, an option to indicate visual-impairment of the passenger would be helpful.
We're running on a limited budget, so we're probably going to be able to interview only 2 people initially, but we hope to get both people who have used and have not used rideshare services. Depending on the amount of responses, we may be able to request more budget to interview more people.
Our faculty advisor can be reached at mdelano1@swarthmore.edu.
Here is the link to the survey: https://forms.gle/ynbVmA98S9KTPA6c8