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How do I politely tell a textbook company that they are falsely advertising accessibility of their products and need to have accessibility testers regularly test their website? (self.Blind)
submitted by TheBlindCreative
I have had some pretty significant accessibility issues with the resources that I purchased for a college course. The company falsely advertised accessibility of its products. The accessibility support team of the company is great about helping me solve issues, but I don’t have time to fill out a support ticket every week. I am not a paid accessibility tester. I am just a student. Considering the fact that they are falsely advertising accessibility, it is only a matter of time until they receive a lawsuit. How do I politely explain this? I don’t want them to think that I am threatening to sue them.
nkdeck07 2 points 2y ago
Personally I'd contact a lawyer and start the lawsuit process (find one that works on contingency, there's a ton). I did work in accessibility for years in consulting and the only way these guys fixed up their act was once someone threatened a lawsuit.
TheBlindCreative [OP] 1 points 2y ago
Personally, I am not into the lawsuit rout, but you are definitely right that some companies do not work things out until legal issues arise.
nkdeck07 1 points 2y ago
I literally grew an entire branch of our business out of "Help we are being sued!"
siriuslylupin6 1 points 2y ago
Try writing or e-mail but I honestly don’t think they care or give a crap so yeah. I just don’t buy e-textbooks and just go through disability office.
[deleted] 1 points 2y ago
Hi.
I would contact them, explain your accessibility requirements, and politely tell them that their website lead you to believe they would be more accessible than they are. If you provide an example of such, it could also help.
I hope you get this resolved soon! Having to send a support ticket every week is definitely not an ongoing solution.
I would contact them, explain your accessibility requirements, and politely tell them that their website lead you to believe they would be more accessible than they are. If you provide an example of such, it could also help.
I hope you get this resolved soon! Having to send a support ticket every week is definitely not an ongoing solution.
FantasticGlove 1 points 2y ago
Screw polite. Just tell them. Companies don't care about you until you make them care. Especially textbook companies.
AnElusiveDreamer 1 points 2y ago
What textbook company is it? I’ve heard that Pearson has accessibility problems.
bradley22 1 points 2y ago
Just email them explaining your concerns.
WhenEveryone 1 points 2y ago
Send them a written letter or email saying you have you have concerns about their accessibility. Then lay out your issues and and request they let you know what they can do about the situation.
You can add something along the lines, I’ve appreciated your companies work on this or that and have some suggestions to improve it further.
You can add something along the lines, I’ve appreciated your companies work on this or that and have some suggestions to improve it further.
TheBlindCreative [OP] 2 points 2y ago
Great suggestions! Thanks for replying.
niamhweking 1 points 2y ago
Wow, are you in the US? I'm not so sueing would never enter my head. I've written many letters to many companies letting them know something is amiss. I am not a Karen btw!!! I hate confrontation, I'm not looking for freebies or refunds so I would be almost apologetic saying things like, incase you were not aware, I'm letting you know because, I'd hate you to get a complaint etc etc. I worked in hospitality for years and am used to complaints, but it's theory of , no point telling reception while you're checking out that you have a complaint cos they cant fix it now and it leaves a negative feeling with the customer, but had they us k ow the problem when it happened we could have fixed it there and then and prevented further unhappiness.
TheBlindCreative [OP] 2 points 2y ago
I don’t like confrontation either. I am not interested in suing the company. Unfortunately, some companies only get their act together when you threaten to sue.
RealChiMonster 1 points 2y ago
If you have Twitter, you could tweet about it and tag the company. Companies often respond to complaints once they’re more public.
niamhweking 1 points 2y ago
I understood you weren't going to sue, just it would never enter my head to think that a company would think it. Ireland is getting abit litigious but not so much that anyone worries their complaint might be seen as a threat.
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