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Blind and Visually Impaired Community

Full History - 2021 - 06 - 24 - ID#o7ecxr
9
Self Checkout (self.Blind)
submitted by phillstaf
Recently there's been a lot of conversations going on about self checkouts, and reports of some stores gong to only self checkout.

So I wanted to get a take from my companions in the low vision and blind community, on how this affects them, and if nessacary how they get around the roadblocks of self checkout only.
ThisBlindChickReads 10 points 2y ago
If I am at a place with only self checkout available, I explain my vision (or lack thereof) to them nearest employee, and explain that I need assistance. I have never had an experience (yet) in which an employee is not extremely helpful. The frontline employees know that self checkout is not a solution that works for everyone and they are not the ones who have chosen how the higher-ups have chosen how to run operations, so they will gladly help.
[deleted] 3 points 2y ago
I was told to find another store lol. You're lucky.
ThisBlindChickReads 2 points 2y ago
Oh man, that's awful! I have been lucky ... So far ...
[deleted] 3 points 2y ago
Maybe it's just my face. Maybe I just look mean. Ha.
ThisBlindChickReads 2 points 2y ago
Ha! I get asked "Whats wrong? You look upset" ... I reply "nothing ... This is just my face"
phillstaf [OP] 3 points 2y ago
This is actually one of my favorite takes so far on the subject
4humans 9 points 2y ago
As far as I know the touch screens don’t have a screen reader program so how do you even enter in produce codes or choose you payment method?
VI_Shepherd 6 points 2y ago
TL;DR, it sucks.

Hate it. I'm tall, there's no good feature for telling what I'm pressing, so I have to BEND DOWN, hurting my back.
Also, I can't do anything myself, because I'm being rushed by other people. It basically takes AWAY the whole purpose of self checkout, when every asshole under the sun is reading over my shoulder to rush me so everyone else can get through.
sabethXhardstyler 5 points 2y ago
the anxiety of being rushed and stared at while i fumble around and peer super close at the screen and items kills me. so grateful for my sighted husband and also online order and delivery.
KillerLag 6 points 2y ago
Trying to find a small, low contrast bar code on a box is a pain in the ass. Sometimes the barcode is on one of the sides, and sometimes it's on the bottom, so you might have to scan 5 possible sides.

When measuring fruit that needs to be weighed, it would be very difficult to locate the sticker with the code. Some kiosks lets you do a search, but it you type in something like "apples", there could well be a dozen varieties that look very similar, but with different price tags.

Also, some things are stupidly heavy (like an 8kg/17 pound bag of rice), and lifting that to find the damn bar code. Previously, the cashier would see it and scan it in with a handheld scanner or type in the code for you.
BlindLuck72 1 points 2y ago
That and they don’t give you a scanner gun
CosmicBunny97 5 points 2y ago
I doubt I can go shopping independently. Honestly, I just get someone to do the self-checkout for me. It’s just quicker that way.
VI_Shepherd 4 points 2y ago
Which defeats the whole purpose of self-checjout, lol
CosmicBunny97 4 points 2y ago
Yep, but honestly screw self-checkout. They’ll mess u one way or another, and I hate the fact they’re becoming more common place
VI_Shepherd 6 points 2y ago
All for the purpose of assholes laying off workers and making more bank to pay off their stupid huge houses they decided to buy all over the world.
CosmicBunny97 3 points 2y ago
Exactly
ReflectionsYay 2 points 2y ago
Ugh, back when I was in college, they replaced one of the cafes on campus with a lil self-check out snack store. I’ve only had one experience in there, but it was really crappy.

The person they hired to monitor the machines (seriously, why couldn’t they have just hired a cashier instead of a pay terminal babysitter?) was really rude.

Personally, i think pay terminals should be made accessible. I wouldn’t be fully against self checkout if they made the process more inclusive.
macadamia_owl 2 points 2y ago
I've tried those in my country (I'm legally blind. 2% vision family member was curious too how if even i could use those) In that supermarket they already did 1/2 of their store self checkout and during severe covid was only sell check out so we tried it out. For visually impaired it may be enough: there were contrast options, very big touch buttons with well matched colours it had different languages too and NFC contactless payment (credit cards too i don't remember if was phone payment there too).

Maschine was loudly telling what to do, if any errors occured, if you did anything wrong. But there was no screenreader or even zoom function if you had to choose anything on screen. If weighting machine didn't recognized the product because it was fresh veggies to be chosen on touch screen from big picture and text list (tried using OCR and other recognition apps but they lack precision, didn't recognized what was on screen or recognized too much elements it taken but too long due poor signal quality and market wifi hotspot was very slow, i needed both hands so i switched to OrCam it recognized text labels i pointed at and touch buttons on machine too but of course not the pictures will try with EnvisionGlasses next time). Another problem is when some operations are taking bit too long some machines are canceling everything. I got stuck at choosing payment option there was no text at all tiny blurry logos of companies, weighting fruits and vegetables choosing them on screen list. Automatic barcode scanner was kind of fun there was 2 scanners and they scanned it automatically if i showed the barcode either horizontally or vertically by laying stuff on scanning area or lifting it and spinning product around till it was detected.
For sure cashier is millions times faster than me. In meantime we had to "apologize" few nervous people for slow use of it (there was many machines free to use) but self checkouts helper was very interested himself if and how i manage to do it, asked later for opinion because no blind or almost blind even trusted to try them I was first one in the store all others go to cashiers, he did some notes thanked us and said he will send that further so they try to improve.
I tried it on only one store.

Same with touchscreen scales for fruits and vegetables they're even more inaccessible even less time to press anything due time limit, absolutely mute no accustic cues at all. All of them inaccessible.
Early-Time 2 points 2y ago
I have a lot of trouble seeing them.
BlindLuck72 1 points 2y ago
I’ve seen places where you have to order food thru a kiosk now.

Ugh when I go out to eat part of what I go for is to talk to people. If I wanted to not be bothered I’d order Uber eats
codeplaysleep 1 points 2y ago
Our stores with self-checkout still have employees overseeing them. One employee will watch \~8 terminals, typically. I just ask for help if I need it. It's never been an issue.

There are tons of fully sighted people who end up needing help with them for one reason or another anyway; accidentally scanned something twice, buying alcohol, something won't scan or got weighed wrong, etc. It's so frequent, I really don't think one more person asking for assistance even registers as significant - it's just part of their job.
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