When you say "She not technically inclined at all" and "simple to use" I can really relate to that. My Grandmother, 98 years old, had 100% hearing loss and low vision due to macular degeneration. Over the years she went from a regular phone to a TTY, but when she developed macular degeneration the text on the TTY was too small and moved to fast for her. In the early two thousands she used a simple email machine called mycidco which worked well for her, she could read and reply at her own pace. That system was discontinued. We then used a simple email web app which was also discontinued. Frustrated, I along with a friend who develops software created our own email app. It uses a simple menu system, large high contrast fonts. It works best with a large touch screen monitor and large button keyboard. It's works well for those uncomfortable with technology. Our website is
$1 and there's a video which shows the concept. Hopefully it might work for your mother.