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Blind and Visually Impaired Community

Full History - 2021 - 10 - 14 - ID#q80zim
8
"Sightie" here, trying to learn about the blind shopping experience (self.Blind)
submitted by clevagirl88
I work in advertising and am trying to understand how to make products more accessible for the blind & visually impaired community.

I've heard that apps like Seeing AI are helpful? Does anyone here use that or a different app that aids in shopping in-store or using products at home?

Are there any specific ways you wish advertising would acknowledge or reach your community?

Just trying to learn, here. Would love to start an open discussion.
OldManOnFire 13 points 1y ago
Hi Cleva. I miss grocery shopping. There's something primal and emotionally satisfying about hunting/gathering and physically bringing the results of your efforts home to feed your family, like an ancient hunter. I viewed myself almost as a battlefield commander out to win the protein without exposing my credit card flank to unnecessary danger from the snack aisle, or maybe as a chess grandmaster matching wits with the advertisers to find the point where nutrition, taste, and affordability are each maximized.

Yes, I have an overactive imagination. Why do you ask?

I still shop with my wife but she's the one putting stuff in the cart. I'm just along to remind her in case she forgets how beautiful she is.

Okay, onto your question. The problem with shopping for groceries while blind isn't in advertising, it's with other shoppers. I know where the canola oil is. I know what brand I like. But I didn't know your four year old was next to my cart and I didn't mean to turn into her, and I'm sorry she's crying and I don't expect a four year old to know what my white cane means and your attitude is doing way more harm to your daughter than getting bumped by my shopping cart ever could, but maybe not because if you don't get up in my face you risk sending her the message she's not worth defending. Parenting is hard. I'm not blaming you because my kids were four once, too, and I realize how magical a grocery store seems to a four year old and if you don't let them explore the magic you're failing at parenting in a different kind of way and fuck it, can I just have my eyesight back for an hour each week? Is that too much to ask? Just an hour a week to shop without running into a little girl with my cart?

See what I mean?

There isn't much advertising can do to make the blind shopping experience better. Packaging could play a role, especially in spices. Tiny identical bottles with tiny print doesn't really work for us. But advertising? Some of us are totally blind, some of us see the world without color, others without focus, some only on the periphery, some with tunnel vision, some only see hints of light and shadow. There are too many kinds of blindness to say to an advertiser "Just do this and it would be so much better!" If you asked 30 blind people what twerk in advertising would help them most you'd probably get 25 different answers.

I don't personally use it but I'd imagine shopping from home and having groceries delivered is done quite often in the blind community. If we're shopping on a screen we already have the magnification and contrast set to levels that work for us, or we have a screen reader.

I know I wasn't much help with your specific question put hopefully I've given you a glimpse of the scope of the problem. If you have a more specific question my DMs are always open.
clevagirl88 [OP] 4 points 1y ago
Thank you for offering up any insight into how you live your life. I can’t tell you how much I appreciate the opportunity to learn about any individuals experience navigating a world which was not inherently designed for your abilities.

I guess more than shopping, I’m just curious to know how you experience advertising. Most people hate advertising. It’s annoying. It’s the thing you have to listen to before you can listen to what you actually wanted to listen to. But alas, it has to exist, because capitalism. And so I’d be curious to know the different ways you experience advertising or see a genuine opportunity for a brand offering newly added accessible product features to reach you.

I think you bring up an excellent point about how each person needs something different. So I recognize that your answer does not and cannot speak for everyone in your community. But I would be curious to hear your thoughts.

Appreciate it!
OldManOnFire 6 points 1y ago
I don't experience much advertising, honestly. My computer runs two different ad block apps. I listen to music on YouTube 24/7 and never hear an ad thanks to those two. My span folder catches most ads in my inbox. My phone warns me if a caller is a spam risk. I don't see billboards because I don't drive anymore. I don't watch television, and we just don't get as much junk mail as we did 20 years ago, before it all moved online.

So, how would an enterprising advertiser such as yourself reach me? And once you've reached me, how would you really *reach* me?

Exactly how you did, by starting a conversation with me.
eDisrturbseize 3 points 1y ago
This is using words to describe scenes and scenarios to a “painterly” level. Your writing is beyond fantastic.
OldManOnFire 2 points 1y ago
Thank you.

I failed English in high school. We had learned the difference between adverbs and adjectives in third grade, then again in fourth grade. And again in fifth grade. On and on it went, all the way up until tenth grade, and the kids in my class *still* didn't know the difference between the two.

At that point I just gave up. English class that semester was a waste of my time. I determined to do just enough work to get a 60% in that class, which would be enough to pass but I refused to put in any more effort than that. I decided I could waste time, too, because if the kids next to me could pass the class without knowing their adjectives from their adverbs, what was the point in trying? Why strive for excellence when these boneheads will walk the same graduation stage as me?

I think I got a 62%, which was technically enough for me to pass, but Mrs. Roberts failed me anyway. I tried to argue with her that I'd done enough to pass but she refused to accept a half assed effort from me. I hated her for that. She told me I was capable of more so I should have done more, and being mediocre wasn't going to cut it with her. I was too young to understand it at the time but she was absolutely right and failing me was the greatest gift any teacher ever gave me. I had to go to summer school that year, filled with even bonier boneheads than regular school, and even though I wanted to blame Mrs. Roberts for putting me there, I couldn't escape the realization I was right were I deserved to be, surrounded by boneheads trying to learn the difference between adverbs and adjectives instead of enjoying the summer with my girlfriend.

Now I love Mrs. Roberts for what she did.

I would be lying if I said failing Mrs. Robert's English class alone changed my life. I was still young and stupid. It would take a few more hard lessons in poverty and failure before I really caught on to the secret of life and finally reached for my potential, but Mrs. Robert's lesson was the first step down the path.

We all have stories to tell. If I write well it's not because I'm necessarily gifted - it's because the memory of Mrs. Roberts helps me proof read.
NoClops 2 points 1y ago
You’re fun!
OldManOnFire 2 points 1y ago
It took me five days but I just got your user name =)
NoClops 2 points 1y ago
Slow and steady wins the race!
ThisBlindChickReads 8 points 1y ago
The best way to help would be to have awareness of readability on the package/ad.

- contrasting colors: if the background is light, use dark font and visa versa.
- easy to read fonts: some fonts are beautiful, but if the lines are too thin or too wavy ... I can't see them and my phone can't focus enough for me to enlarge it either.

Really those are the only aspects that keep me from being able to choose a certain product. Also, it gets exhausting asking my husband if this is a bottle of body wash or shampoo.
K-R-Rose 4 points 1y ago
I feel this deeply. When I try to buy things, I rely on looking at the image on the box or bag. I can’t read the print without brining the food too close to my face for the comfort of the people around me. Making it really clear what the product is through identifiable images would be super helpful, especially in the case of shampoo vs. conditioner. I use both for my hair because it’s so thick and knots so easily, and because I buy the same brand, I’m often picking up the shampoo when I wanted the conditioner because I can’t tell the difference.

Also food labels. As someone with food allergies, I wish labels were printed in the tinniest font that could fit in the box. I have an allergy to fish, and sea food is a top allergen, so why that isn’t printed in big obvious letters is beyond me. Some milk brands put fish oil in their milk which makes me sick, so in instances like that, I wish there was a large text label saying that this product contains X common allergen that VI people are able to read.
River-Song-1986 7 points 1y ago
It's interesting that you would post something like this. My undergraduate thesis I guess you would call it was on marketing and IT and its effects on the blind. I actually won an award for it.
clevagirl88 [OP] 2 points 1y ago
I would love to better understand your research and findings if you'd be willing to share them.
River-Song-1986 4 points 1y ago
The research aspect was interesting. Because there was no research done like this before. It was a lot of research on consumerism and the percentage of consumers that were blind. It was also about how a lot of advertising is not accessible to the blind. I researched different websites and how they worked with different accessible apps such as voice over in the lake. I interviewed a few of my friends who are also blind or legally blind like myself. I found that a lot of them would have loved more descriptive advertising in terms of commercials that would describe what was being advertised. Feel free to DM me if you like.
Complex-Flower-5025 4 points 1y ago
Personally I think the biggest struggle is seeing the fine print/prices (which I would say is pretty important). Also, this may be weird but I feel so awkward bringing an object two inches from my face to read what it says beyond just the title. The other problem is that you can't move the prices. Like they are in a fixed space on the shelf and I don't like bending over to read them. Sorry this paragraph probably doesn't make any sense, but I really home more people would help make shopping easier for us low vision and blind people
cyclops32 3 points 1y ago
In terms of advertising, readability. It doesn’t matter if the product is on TV. Blind people watch TV all the time. Read out the name of the product. Try to make it clear, and not over the top with music and jingles. At least for part of the advertisement. I do like jingles. A lot of blind people have help shopping from grocery store staff. Put yourself in their shoes when making the advertisement. What is the name, or sub product name that they would recognize when being asked for that particular product by a blind person?
Packaging. Packaging is either really good, or really bad. I have half-gallon cartons in my fridge all the time. 100% milk, 1% milk, soy milk, oat milk, and sometimes orange juice. While these cartons all feel the same, the lids on them are somewhat different. Some stick out more from the top, some are closer to the carton. Some have thick ridges, some have ridges more space together. The list goes on. Suffice it to say, don’t blend in with the competition. Don’t let your product stand out in the visual way only, but let it stand out physically a little bit too.
atlcubfan 2 points 1y ago
I agree with the post that reference good contrasting text. Font size should be big well. I use the Magnifier app on my iPhone all the time in the grocery store and find it very helpful, but easy to read fonts are extremely important to me.
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