Wow yeah that guy was very rude and unhelpful.

*follow the sound of my voice* great way to guide someone around 👌🤦‍♂️

He would have saved himself a lot of time and discomfort for both if he just offered his elbow and they went on to her destination. His verbal prompts were trash anyway.

The guy is useless but that level of uselessness is not very unusual. I won't judge the people involved here, it's far from their fault, but for the sake of a learning experience and with the benefit of hindsight let's look at how this could have been handled better.

I would not ever, under absolutely any circumstances, have tried to follow someone yelling come forward at me. Maybe sometimes, but not in a totally unknown place with un fenced pits containing instant death live rails. First we have to understand how this works, and then we have to execute that plan, in that order. The second you start following them around like that, trying to fudge your way through, they think they're doing it right. They are not in charge, you are in charge. That's how sighted guide works and if it is not working like that it is unsafe. Beyond anything else if the guy is this useless are you really convinced he knows where you need to get to?

Getting that part right would have saved the second part of this where she starts threatening to complain. Maybe it's completely justified and god knows we've all been there but honestly, all that has happened here is that there's one more person in the world who is going to treat me weirdly when he sees the cane.

I know it is exhausting to endlessly go through the basics with people ten times a day but the alternative is this and it isn't a good look for anyone.

Ugh, I'm sorry. :'(

I hope you have success reporting him, his help is useless and omg he is rude!
Is the recording with a phone or something else?