Hi community. I hope I'm posting in the right place.

So I just started a new job in customer service. I'm completely blind, and use NVDA on Windows. Because of the nature of my job, I often have to read screenshots from customers, and create screenshots for them when showing them how to do something on our platform.

So my question is two fold:

What is the best way of taking screenshots on pc? I'm thinking along the lines of it allows you to select what you want captured, and the selection is obviously done via arrows.

Secondly, is there software (preferrably free) that describes images? I'm thinking of something like Seeing AI $1 which is currently only for mobile? I'm not a big fan of Google Image descriptions, as they don't always work, and when they do, their descriptions are not detailed.

I could always send screenshots to my phone to be read by Seeing AI, although that would take longer, which is not ideal in a customer service role if there is a long line of clients awaiting responses. This is the same issue with windows ocr. It's even less reliable, and hasn't described anything meaningful to me in my life.

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In summary: I want to be able to create and get descriptions of images on my windows machine.