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Blind and Visually Impaired Community

Full History - 2021 - 12 - 09 - ID#rcgsoi
14
Blind and partially sighted people of reddit, tell me about your experiences in museums and galleries (self.Blind)
submitted by finduscrispypancake
I am a user researcher for a museum, gallery and library, we currently provide audio and audio description guides for our exhibitions but they are delivered on handheld players. These are inconsistent and change between spaces.

I want to grow our understanding of how we can create a much more inclusive experience for everyone, thinking about whether there is room for creativity along with audio description or whether they would be problematic.

There are some intial basic questions I have such as ..
* Do you use the audio guides or in gallery audio descriptions and are they genuinely enjoyable?
* Is wearing headphones in public spaces disorientating is there a better alternative?
* Would using your own device be preferable than one provided?

I imagine there is so much more but would prefer my understanding to be organically guided by actual personal experiences to really understand pains and gains of exhibition or gallery experiences. Please would you share with me your thoughts or links of things you think could help my learning?
akrazyho 9 points 1y ago
I answered a question like this two weeks ago I’m gonna try to Poste my reply here:


I recently became blind and I live near DC so I spent a Tonna time in museums. Sadly most layouts are not standard traditional layout so it might be very hard for a blind person to navigate them for example the art museum here in DC is kind of set up like an IKEA where you come in in one way and go out another way but it’s almost never the same way so it would be super hard just to navigate on your own. I mention this because I know for a fact the sensors are extremely sensitive on these paintings in fact I’ve seen a kid run up the wall and set off the alarm because he just ran up really hard and put his hands on the wall. They would have to create some sort of boundary so we can use our canes on the floor and not get anywhere near the walls, kind of like a small curve around the sensitive artwork and displays.

Once we figure that out we would need an app or something that can read a QR code or a barcode near the piece of art or display. This will bring up a narrator that will give you a general description of the artist the time. It was created and a good overview of the piece of art including style texture color palette etc. etc.. if the user decides he can get more information about the artist the time. Or just generally more pieces of art just like this one. And also in order not to disturb others you would need to use headphones in order to use the app because sadly we all know Karen’s going to be blasting her voice over description of the painting while others are trying to enjoy artwork in the same room. And I know it would be a huge undertaking but if this app could work across multiple museums that would be amazing. These things could be done way easier if the museum is built with accessibility in mind from the start.

Damn I miss going to museums but you could always have a good friend take you and give you a tour that way.
finduscrispypancake [OP] 4 points 1y ago
Hey, thanks so much for sending this over! We have QR codes within our space currently, one of our research participants who is partially sighted spoke about not finding using QR codes easy. But I am starting to wonder if perhaps it is the way in which we are presenting the QR codes, the way they load the information or the positioning that might be tricky to use.

I think one thing that is interesting is knowing how you feel about using your phone to access gallery information? Would you prefer a gallery provided piece of hard ware, or is your phone customised to you and easier to use?

Your comments on the layouts are super interesting, I think that is one thing I would like to explore. In terms of texture of the floor changing slightly to depict a route or path around items. It must be really nerve wracking feeling like you might set off an alarm in an exhibition.

I agree with you though, its so so tricky retrofitting old buildings, big staircases and lots of complex spaces but we can definitely do better. I am hoping that whatever we make will have an online layer that anyone can access anywhere in the world.

Making some standards to use across museums sounds like a fantastic idea, even if they dont use the same app, maybe getting the word around about a way that works well that can be repeated could help that. Thank you again for contributing, we definitely need to hear as many experiences as possible.
akrazyho 4 points 1y ago
Personally I would rather use my own device since I know how to navigate it with ease using its built-in accessibility features. Having a museum provided device for navigating the museum is a neat feature but it doesn’t provide the accessibility features we are used to on our mobile devices. I’ll give you an example like imagine a non-tech savvy user coming in and attempting to learn to use your device and all that’s going to really do is create a more frustrating experience for the blind user.

Having an accessible QR code is a tricky one but I think it can be done. We will use my a curb example from earlier, you can have the curb helping us navigate the layout of the museum and where there’s a stand with information about the exhibit for sighted people it can also have a QR code on it for non-sighted people but in order for us to find stand there would be many breaks in the curb in front of the exhibit. So think of a braille or a fake break in the curve where the stand would be, to clarify it there would be like a triple bump in front of a stand. The QR code is not really the problem but it isn’t as a fluid of an experience as you might want to like. . Most QR codes open your browser and take you to a webpage that may or may not work with your screen reader. But this is where an app would come in to play. Scanning a QR code within the app and take you straight to the landing page for a display or exhibit. There you can get all the information you could ever want about the peace and that would include a super well thought out thorough description of the piece of art. The app could also be very useful for sighted people because I would give them as much information as they could want over the artist the time. The type of art the medium used in the art etc. etc.. The core of the app would be built with accessibility in mind so would be a simple but useful layout for all. You could also add a splash of fun by throwing in a stats page which would tell you whether or not you visited every single exhibit in the museum.

I know I know I’m leaning heavily onto this app but if you were to ask me how you could make this experience much more better for me I would be looking in this direction. But yes in short standardizing QR codes and making them accessible would be a great start.
finduscrispypancake [OP] 3 points 1y ago
Your explanation has really been quite a real lightbulb moment for me. It sounds like the tactile environment provides as much feedback if not more, than something like an audio guide. This is something that I hadn't understood properly at all.

Using a cane means that the world is very much more a succession of physical interactions and that means if a space should be inclusive, providing cues for that physical feedback is really important. Further to that, if we provide phsyical cues to designate something like an information point, the detail on that information point must be consistent so that finding QR codes can be as straight forward as possible.

Thanks for flagging the info about the QR codes opening browser pages that might not be screen readable, that is definitely a concern and something that requires real consideration. It sounds like with having an app the framework is already capable of working with screen readers so they are a lot more reliable.
akrazyho 3 points 1y ago
Yeah the worst are QR codes at restaurants that take you to menus but aren’t usable screen readers. I guess it would be a balance of having easy to find QR codes and having them take you to accessible links. I also know having an app like the one I am vision is not easy and also very very very expensive.
Elystriel 5 points 1y ago
If you are trying to think of creative ways to supplement audio description, you might want to consider including tactile representations of the artwork that is on display. In response to a similar thread, I put together $1 of a museum display at the $1 in Concepción, Chile. In it, you can see paintings and their tactile representations, along with the mobility aids that have been added to the room to facilitate navigation from painting to painting.
finduscrispypancake [OP] 2 points 1y ago
Amazing thank you so much for sharing this, we do have a gallery with tactile displays however this example is very detailed! The navigation idea is great, its so simple!
athennna 1 points 1y ago
Wow, this is really incredible.
team_nanatsujiya 5 points 1y ago
Audio guides are the only way I can enjoy a museum or art gallery.

This may be obvious to other low-vision people and not totally relevant but I'll say this just in case. In order to be an accessbility feature for blind and partially sighted people, audio guides need to 1--be free and 2--include EVERYTHING included on all written signs verbatim. Anything else is a huge slap in the face and I feel like garbage for the rest of the day.

As for your questions
1--I wouldn't say the audio guide itself is enjoyable, but like I said it is the only way I can enjoy a museum. Listening to the description should be as "enjoyable" as reading it--the content is the interesting part, not the delivery method.
2--I personally have no issues with headphones and any other delivery method I can think of seems less helpful (a speaker would be hard to hear and a bother to others, etc)
3--As long as the device is simple enough and doesn't have any accessibility issues itself (buttons are too small to read or don't have braille/some other tactile indicators) I personally wouldn't mind using another device. Using my own is more consistently since I have it set up to best accommodate me and I'm used to using it. On the other hand, I don't always carry headphones, and physical buttons are easier than a smartphone's touchscreen.

>thinking about whether there is room for creativity along with audio description

I am curious what you mean by "creativity" here. I don't think audio guides should have any extra creativity. I want it to give me the same experience a sighted person would have, and that is a simple, effortless interaction with the exhibits.
finduscrispypancake [OP] 2 points 1y ago
Hi there, thank you for taking time to respond to me. From reading through your post you have really managed to capture some of the things that really I wanted to understand.

In terms of creativity, I wanted to establish whether having audio content that is created specifically for our audio guide users, that extends beyond the in gallery labels and descriptions would be advantageous. For instance involving further information about an item or maybe recordings from the artist themselves that arent in the visual display. Or whether actually there are standards of experience expected by the blind and partially sighted community that would be problematic to change.

From what you have explained definitely helps with this, especially your point about the content needing to be the thing that is interesting. It has definitely flagged that we need to be more aware of how we communicate with blind and partially sighted people outside of the gallery spaces too and make sure all areas are covered, specifically if that oversight leaves people feeling like garbage, I appreciate you helping me understand that.
team_nanatsujiya 1 points 1y ago
ahh, actually I could imagine a description of how the item looks to be very helpful to some. I would still not want to get extra information that sighted people don't though.

Glad I could be of some help!
suitcaseismyhome 4 points 1y ago
OH this is for me, thanks for asking! I spend time in museums and galleries every week, all over the world. Some random thoughts:

- Germany has a large number of museums and galleries. Generally there is good lighting, easy accessible steps or lifts, understanding of issues. As an example, I was in a very popular gallery on the weekend for a new installation. There was a crowd of people 4-5 deep, about 2-3 metres from the actual installation. I was hesitant to move closer, so I asked the young lady at reception. Her response was 'just go as close as you need, if anyone says anything I'll come over. You're entitled to enjoy as much as anyone!'

- in Germany head sets, audio guides, own phone etc are all very common and used, usually at no charge. vs the US where they don't seem common, and/or at high cost

- Germany has also a lot of interactive art ie music and projections, lighting shows, etc. Dark Matter in Berlin is just one example, but for those people can enjoy multi sensory

- Germany usually also labels in German, English, AND simplified German for accessibility to a broader audience

- the US is diverse, but ranks on my list quite often as BAD. I had an experience at one of the Smithsonian museums which was frankly shocking considering how progressive the US claims to be. No tactile strips on stairs, or in front of displays, no coloured edges on escalator steps, no audio guide, no lifts as alternative to escalator, and I was shouted at because I didn't read the signage for things like limiting number of people in a room, directional signage, and limits on how close one could approach the display. Horrible. Really unpleasant and when I brought it up to the manager they admitted they have a lot of complaints in what is a relatively new museum. BAD.

- Diversity in art is important. I am attracted to contemporary art, installations, and sculpture because I can see those things. Germany again has a massive collection so there is always something I can enjoy

- low cost or free - again, very common in Germany, with lots of outdoor installations and exhibits free of charge, and many galleries and museums free of charge, or free days, or reduced costs

- Canada is also on the generally BAD list. Unhelpful staff, dark dim lighting, refusal to allow people to use lifts, etc

- Japan is on the 'quite decent' list. So is much of Europe. Parts of Asia and Africa have also some ok experiences.

Feel free to ask more specifics, this is definitely a topic I kno w very, very well and appreciate your asking.
finduscrispypancake [OP] 2 points 1y ago
That is really intriguing that there are differences between countries in terms of creating inclusive environments. We are based in the U.K it sounds like we are somewhere between Germany and the US, generally there are audio guides available, but in terms of what I have seen there tends to be extremes of experience for visitors with accessibility needs.

Something I have seen from speaking to people on here is that lighting is a really key consideration, ensuring that all signage and written language is available in audio format and that we have consistent tactile navigable exhibitions that provision a way of detecting exhibits and interacting with them if you use a cane.

Above these things, is there anything that you have experienced to be really good examples of audio guides? Does hearing different voices speaking the information change the experience?

Would there be any value in providing an audio guide that can be accessed online that assists in getting to the venue and travelling? I am keen to understand whether that sort of thing would be useful.

We were thinking about making audio guide content available on the website for visitors to interact with before and after a visit, but again we unsure as to whether that would be useful out of context.

Thank you so so much for your post, and taking the time to write back its really detailed. I am so very keen on creating a way our museum can develop our temporary exhibitions with some of these ideas standardised every time.
suitcaseismyhome 2 points 1y ago
And thank you for asking.

Audio guides can be a seperate item to be worn around the neck, with headset, in multiple languages, or they can be a QR code/phone combo (the last I saw at the Ai Wei Wei exhibit in Portugal recently, and I don't like that option since I have to fiddle to set it up and requires people have a phone)

Usually there is staffing required of course with the audio guides. Staff to hand them out, explain, collect, and of course the cost of the numbers near the exhibit (BIG and tactile please). Some guides move forwards automatically, others require that you input the number when you reach the next step (I actually like those because I can skip over, but others with more limited sight may not like them)

I've used guides at both history type museums, and at art museums/galleries. Usually if there is a big temporary exhibit, there will be an audio guide option. Some museums also have a podcast, or something you can listen to in advance of attending. That can be useful. Usually otherwise my partner takes a ton of photos, and I zoom into the description either whilst there or later. (SHAME on the few museums in Germany and lots elsewhere which ban photography because it's a big way I can enjoy the artwork)

Re the different voices, I would say the best I ever recall was a temporary Mozart exhibit in Salzburg (I think that it went to Korea after that but nowhere else) The voices were of Mozart, but also his family members, colleagues, etc and told the story very well in what would be for me otherwise a very boring museum as I cannot see the documents, etc. It wasn't the Geburtshaus, but a temporary year long exhibit awhile ago.

Having different voices/speech helps to keep the listener engaged, especially if they cannot see that well. And I don't like the ones that just list info; present it in a story and I'm more interested, or include personal details, etc.

We even have audio guides in historic places like castles, burgs, etc and I sometimes pick them up because they can be quite entertaining. Often there is also a children's channel with a different type of information.

I hope that I answered some specifics and if not let me know.
suitcaseismyhome 3 points 1y ago
Sorry me again....

In Germany we also have government exhibits, either from the federal government , or a party.

I love the Willy Brandt house, which is being rebuilt right now. But they have a temporary home. There are buttons to push which play his key speeches at a loud voice, so one can listen to them whilst going around the exhibit. I really enjoy that.

The Karl Marx Haus is owned and run by the SPD, and may be the most beautiful history/political museum I've ever seen. There are 'photo albums' which combine tactile photos with electronic 'photos' and info. The text is often written in beautiful LARGE 'handwriting' and I can actually read much of it. There is a chair where one can sit, and his voice comes on with a three minute explanation.

Neither of those have an audio guide (I don't think the Karl Marx Haus does, I've not used it) but they are so interactive and display things in such a diverse way that I can really enjoy.

Haus der Musik in Stuttgart is another good one - historical museum about musical instruments with so much interactive, tactile, etc. There were three couples of us just playing for hours when we visited on a winter weekday.
TK_Sleepytime 3 points 1y ago
I'm visually impaired and autistic. I would love qr codes to a description and high res photo of what I'm looking at so I can scan and enlarge text/images. If a place is noisy or echo-y the audio descriptions are pointless for me and they almost never include every exhibit and aren't always available to use. The signs just make me have to stand too close to the exhibit so I'm either in the way or getting told off by security for being too close - especially when the sign is tiny and/or way behind a roped off exhibit (why?!). I LOVE museums but paying a steep entry fee for exhibits that aren't accessible means I rarely go.
PaleontologistTrue74 3 points 1y ago
Went down to Springfield Lincoln museum. The thing that really hit hard was the lighting in some areas. It's a tour that takes you around the place where different areas invoke the past of Lincoln. Cool but annoying.

The plaques where also hard to read. I dont know brail but I don't think they had that option regardless.

I also stepped in front of people observing display cases. Not intentional but still embarrassing.
finduscrispypancake [OP] 3 points 1y ago
Thanks so much for responding, its great to hear about this. If you have time would it be possible to hear a little more about the lighting and how it impacted your experience? Was it low light areas that made things tricky, or fluctuations in lighting?

From reading replies it sounds like visiting museums can be a bit tricky in terms of navigating other people and potentially impacting their experience. Would there be anything that would help with that at all?

Thank you again for taking the time to respond
PaleontologistTrue74 2 points 1y ago
Sure. I got this thing called RP so for me it's a baseline at set light levels I wont be able to see. Example i can give is mood lighting at a diner is a nightmare for me. If there's something to improve. Direct lighting on objects and written texts would be great. A brail option I'd say is most applicable.

Fluctuations dont really impact my condition because my eyes dont adjust at all to light levels.

I dont think there is a way for anyone to help in the people's department. Society just doesn't have a relax outlook. Impatience and reluctance to question why a person bumped into you or stood in front of you is a problem.

As for navigation in general, a guide would be ideal however. Some dont want to feel like royalty. Public perception is brutal. Options are helpful if we are alone.

Cane issues in museums is also a large issue. Low stability podiums holding precious art is a clear path for a incident. Roping is something I recomend.
finduscrispypancake [OP] 2 points 1y ago
Thanks so much for explaining especially about the significance of the lighting and you are right about the humans though, some things we cant change.
I think however making sure that any navigation isn't too garish is definitely a good thought. I am not sure anyone would want the red carpet treatment when theyre trying to read a gallery caption... apart from maybe the queen :D
Mamamagpie 3 points 1y ago
Depends on where I’m at and who I’m with. I have loss of peripheral vision. I use a cane so I don’t bump into things not because I can’t see what’s in front of me I can’t see what’s next to me. That said, I was at the Metropolitan Museum of Art and some the art had Braille signage.
finduscrispypancake [OP] 2 points 1y ago
Thanks for responding! If you were with someone would you be less likely to use an audio guide?
I am starting to realise that museums and galleries can be tricky to navigate with a cane.
One question I have is to whether Covid has impacted your use of tactile signage and braille at all and if there are any other considerations we need to think of?
Mamamagpie 2 points 1y ago
I hemianopsia with what is left of my vision correct to 20/20. The hemianopsia makes me a slow reader. So if it was museum with lots of stuff to read, yes. An art museum where I’m just going to enjoy the pretty art, I don’t read the stuff, so no.
Richelledotmp3 3 points 1y ago
I don’t really go to the museum. But I have been a few times with school. I remember in primary school going to the VOC in Amsterdam it’s a maritime museum. It was a great experience because we went on the boat and we were really involved and the tour guide spoke about it with passion. We didn’t go inside the building so didn’t look at the paintings.

Few months ago I went to see a Bob Ross gallery and it was wonderful because I was able to actually stand in front of the paintings although it is annoying with other people around because I take longer to look at it.

I prefer museums were I can do something where I can really take my time. Looking at paintings isn’t for me because I’m colorblind.

I never used an audio tour and idk if I would like it I think this is different for everyone. I hope that by sharing some of my experiences you can pick something up.
finduscrispypancake [OP] 3 points 1y ago
Thanks so much for taking the time to reply, Im really interested in your comment about the Bob Ross exhibition and taking a bit longer to look at the paintings.

Is that something that would be easier if exhibitions offered quieter sessions or ones that were designated for spending more time considering the items?

It sounds like for you having a more interactive experience where you can do an activity is more enjoyable than just having exhibits and audio guides that describe those things, am I correct in thinking that?
Richelledotmp3 3 points 1y ago
I think having a quieter time would be great for more people. When I was there we had a time schedule because of covid although we were able to stay longer. Taking the time to really look at art is important to me because most paintings have small details that most visually impaired can’t see right away.

Interactive museums are definitely more fun for me. Being able to do something or just to touch something and feel the texture really makes it nice
suitcaseismyhome 2 points 1y ago
There was an anniversary den Bosch exhibit in 's-Hertogenbosch a few years ago. I love den Bosch, but trying to figure it out 'live' is so frustrating as I need my nose on the painting. This exhibit had a video area, which was almost empty, and it continually scanned the paintings presenting close ups of the detail. I've seen den Bosch all around Europe, but it was the first time I could really see the details in a museum.
somewhoever 2 points 1y ago
Have you read The Visual Made Verbal by Dr. Joel Snyder?

A pretty decent resource for many of the questions you are asking.

Also, at several conferences even before the pandemic, many in the visually impaired community express doubt with most venues' ability to keep equipment sufficiently sanitary. A generally good option is one that doesn't require more than the price of admission for anyone else; maybe allows the use of one's personally owned device.

You are already following a primary rule in AD: *nothing for us without us*; meaning include the community throughout the stages of development.
finduscrispypancake [OP] 1 points 1y ago
I havent read this! I will have a look for it, thank you for pointing me in the right direction. Thank you for taking the time to help me :)
NoClops 1 points 1y ago
I visited Paris with a group. My museum experiences were a combination of friend’s explaining things/reading the typed descriptions, a hand-held audio guide, and tactile exploration. I don’t really remember if I had preferences between friends or the audio guides, which means my brain stored these memories as if they were typical experiences without anything odd/extraordinary. What I remember most was getting to touch The Kiss at the Rodin museum. Come to think of it, the tactile experiences are my most memorable ones. I think I’d rather have an audio guide I could access on my own device, with my own earbuds. One problem of museum provided audio guides is that the headphones are usually clunky or there simply aren’t ones.
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