it's my favourite thing about bespecular. I'd love a mode where an agent responds to a written/verbal question and a photo or series of photos, and lets me ask follow-up questions or add additional pictures. Live video is just not for me 9 times out of 10.

If pictures are taken on the app, I hope that they are saved on the camera role of the phone and not the app

Yes, what a waste of capability to not include it!

I would love this! For whatever reason I get a bit anxious using that app knowing I will be live with some random stranger. It still feels kind of weird. Being able to communicate via chat/photos would be really ideal in some situations. In others, the video conversation is great, of course

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The Aira app does this.

It might be useful.

There was an app called BeSpecular that did this. It isn't working right at present. Would I use it if be my eyes had it, for sure, as I used it a lot during xmas wrapping last year. I find BME agents aren't very good at helping with this task, but maybe if you could send a series of photos and a question it would be better?