Hello,

I am having an issue with using Fusion software on Windows 10 where my “G” key will stop working seemingly at random. I can fix it by hitting Windows + G, but it’s difficult to get writing done when it happens since I get no feedback that it’s happening, I only notice when I get a bunch of spelling errors. Has anyone had this problem, or, even better, does anyone know how to fix it?

For some context, Fusion is a Freedom Scientific program that combines JAWS screen reader with the ZoomText magnifier. I use the magnifier and the screen reader at the same time, but mainly rely on the screen reader. I called Freedom Scientific with this problem, but they told me it was a problem with Microsoft’s Xbox Gamebar and refused to help further.

I’ve tried a bunch of things to fix it, but it keeps coming back. Amongst the thing’s I’ve tried (all of which seem like they worked, but do not):

\- Disabling everything related to Xbox, Gamebar, or Gaming in Windows settings

\- Using Windows PowerShell to remove Xbox and Gamebar

\- Using O & O AppBuster to do the same

\- Going into the registry and disabling Xbox and Gamebar

\- Going into the registry and adding a script to disable the “G” hotkey

Any thoughts on how else I can fix this or where I can turn? It’s difficult to explain to technicians that aren’t familiar with accessible tech, so I worry that if I pay for some sort of extended support from Microsoft, they won’t be able to fix it. Any help would be welcome.