Blind and Visually Impaired Community
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Question About Glasses (self.Blind)
submitted by zoeygirl69
One of my friends who has been wearing glasses since almost a baby for 40 years was given this excuse by an eyeglass store
He wears the old style lanticular bifocals (the glasses they use for post cataract surgery back in the day) since he's not a candidate for the interocular lens transplant. These are very bulky heavy glasses.
He got 2 pair at Visionworks with a heavy plastic frame the "insurance frames" normally he would use metal frames but his HMO changed coverage.
Both frames had tension failure, to me it looks like they didn't shave the lens enough and forced it into the frame and when he was wearing one pair of glasses the plastic below the lens snapped and the other pair snapped above one of the lenses.
Visionworks didn't see it that way, they said because he works in a cold office and uses public transportation and goes in and out from cold dry air to warm humid air that caused "climate stress on the frame resulted in the frame breaking" they are trying to say it is his fault for going inside and outside and being inside hours at a time working and then being outside a few hours waiting on buses that he caused a "climate stress fracture" on the plastic frame.
We're talking about Florida...
Now I'm not visually impaired but I do wear dark sunglasses due to photosensitivity and have it diagnosed and I've never encountered a problem like that with a frame before.
Has anyone encountered this wearing a heavy lens with a plastic frame or is this Visionworks trying to get out of responsibility since both glasses are under 30 days old.
I told him it looks like it's a structural failure and not that BS excuse and that I have no problem giving them a lift to Visionworks so he can give them hell, I suggested he contact his HMO the the state blind agency and the lighthouse, my apology I don't know the state agency name and I didn't want to sound disrespectful.
He wears the old style lanticular bifocals (the glasses they use for post cataract surgery back in the day) since he's not a candidate for the interocular lens transplant. These are very bulky heavy glasses.
He got 2 pair at Visionworks with a heavy plastic frame the "insurance frames" normally he would use metal frames but his HMO changed coverage.
Both frames had tension failure, to me it looks like they didn't shave the lens enough and forced it into the frame and when he was wearing one pair of glasses the plastic below the lens snapped and the other pair snapped above one of the lenses.
Visionworks didn't see it that way, they said because he works in a cold office and uses public transportation and goes in and out from cold dry air to warm humid air that caused "climate stress on the frame resulted in the frame breaking" they are trying to say it is his fault for going inside and outside and being inside hours at a time working and then being outside a few hours waiting on buses that he caused a "climate stress fracture" on the plastic frame.
We're talking about Florida...
Now I'm not visually impaired but I do wear dark sunglasses due to photosensitivity and have it diagnosed and I've never encountered a problem like that with a frame before.
Has anyone encountered this wearing a heavy lens with a plastic frame or is this Visionworks trying to get out of responsibility since both glasses are under 30 days old.
I told him it looks like it's a structural failure and not that BS excuse and that I have no problem giving them a lift to Visionworks so he can give them hell, I suggested he contact his HMO the the state blind agency and the lighthouse, my apology I don't know the state agency name and I didn't want to sound disrespectful.
SoapyRiley 1 points 1y ago
I haven’t been wearing glasses for quite as long as he has, but most of my frames have been plastic and I’ve never heard of or experienced such a thing. I’ve gone from a frosty air conditioned office to the hot muggy NC commute in my convertible (back when I could drive) and spent an hour commuting to then get out of my car, change my clothes & work in the yard then go back inside my air conditioned house. The only issues I’ve ever had were the glasses falling off my face because they were so heavy or sometimes the screws backing out.
zoeygirl69 [OP] 1 points 1y ago
We got a follow-up. I was correct in my assumption went with him to Visionworks they changed their tune, a shy legally blind guy that they could push around vs me "I want to see the manager" self. Their tune changed when I asked for name to let Division of Blind Services know the situation.
It was a stress fracture, the lenses weren't sanded down enough or something and was forced into the frame and with daily wearing the tension on the frame broke it.
I ended up doing it because his boyfriend couldn't take 5 minutes to deal with them (another topic, if you're visually impaired you just don't have to settle for anyone you can be picky too) hopefully he'll get the confidence since he lets his boyfriend walk all over him.
It was a stress fracture, the lenses weren't sanded down enough or something and was forced into the frame and with daily wearing the tension on the frame broke it.
I ended up doing it because his boyfriend couldn't take 5 minutes to deal with them (another topic, if you're visually impaired you just don't have to settle for anyone you can be picky too) hopefully he'll get the confidence since he lets his boyfriend walk all over him.
zoeygirl69 [OP] 1 points 1y ago
That's exactly what I thought, Visionworks was trying to weasel their way out of fixing their mistake. My best guess is they forced the lenses in the frame and with constant use the torque from the lenses caused the frame to break.
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