This has been my experience with Uber as well. i just say, rider is blind so please call out when arriving. The only time I had a bad experience was when they tried dropping me off at the wrong building, but they corrected it lol.

Fyi this might be more helpful if you replied directly to that person. Good points though, and cabs were an absolute nightmare! As soon as the ride shares came along I couldn’t have been happier. I got so ripped off and taken advantage of by cab drivers over the years. Sometimes it would take over an hour for somebody to show up. Then they would pretend their card reader was broken because they wanted cash payments. I’ve had them take me on extremely scenic routes just to run up the meter, and I even had one driver pull away as soon as he saw that I had a guide dog, even though that’s completely illegal of him. Good riddance to the taxi industry, I say

This can be true. Remember these are just ordinary people who don’t receive any formal training like a taxi driver might. Best thing to do is include a note when you place your request explaining that you are blind and asking them to look for you. I usually say something like, “visually impaired — look for me with my white cane”

Well and it’s worth keeping in mind that people tend to only say something when they have a negative experience, so reviews aren’t necessarily an accurate indication of the quality of service. I think most of the time people have a decent experience