Trying to log into the Freedom Scientific site for blind people is ridiculous(i.redd.it)
submitted by sghokie
sghokie [OP]25 points1y ago
So I was trying to renew the subscription for Jaws when logging in I was given a captcha to select the traffic lights. Really Freedom Scientific? C’mon man.
CloudyBeep3 points1y ago
What browser were you using?
sghokie [OP]9 points1y ago
Chrome. Also, I am not blind, I was helping someone who is. I just found it insulting they would put that there.
KillerLag9 points1y ago
Some of the captchas give you an option where it reads off some numbers, and you enter them. But I've found them to be pretty crap some days as well.
CloudyBeep-15 points1y ago
If a blind person were doing it, the CAPTCHA would almost certainly have been automatically bypassed. Your outrage on behalf of us was not required.
RapperNev21 points1y ago
I've ran into capchas that were not "automatically bypassed" so no need to crawl up this person's ass.
sghokie [OP]15 points1y ago
Cool I didn’t realize that the site could detect the level of vision of the person using the keyboard. I will remember that next time. Thanks!
SerenaMoana9 points1y ago
not always correct. i have in fact come accross more than a few hcaptchas that the accessibility cookie does nothing to help with.
Central_Control1 points1y ago
That's not a thing. Stop pretending it is.
Not all capchas have alternate blind-friendly ways of answering and even when they do, they sometimes suck so bad that they can't be done.
thebrightworker18 points1y ago
probably a good excuse to try the open source offerings instead because these folks clearly dont care about you.
BlindGuyNW8 points1y ago
There's probably a checkbox you can use to bypass that.
SerenaMoana1 points1y ago
that doesn't always work.
BIIANSU5 points1y ago
Yeah, these things suck. There's a workaround.
The next time one of these particular types pops up, there's a little option box to request an accessibility cookie.
You have to enter your email address and then follow a link you'll receive via email.
From then on, these won't appear for you. Other than a tickbox for 'Im a human'.
SerenaMoana4 points1y ago
that only works some of the time. the cookie fails a lot. i can't even get into my discord right now, because that cookie won't work on the captcha they are using
EffectiveYak02 points1y ago
\+1
Hit this as well and it's frustrating as hell.
BIIANSU1 points1y ago
That's a shame you've experienced that. I'd suggest contacting their support team to help any bugs / fixes.
SerenaMoana1 points1y ago
i've already been told by at least one person that they tried that, and discord don't appear to be all that helpful regarding it. i've come to the conclusion i just won't be able to use discord again till they sort it out
BIIANSU1 points1y ago
Sorry, I meant the captcha support team. The initial captcha cookie email you received will lead you to a page with their support contact info.
Next time I'd appreciate a description of the screenshot :P I thought this was Recaptcha at first from looking at OCR. HCaptcha is garbage, people tell them they're garbage, but others , ones they presumably paid, told them they're awesome and now they are convinced they are the best thing since sliced bread where accessibility is concerned. It's maddeningly annoying.
That Freedom uses this for their login portal is pretty tone deaf. Yes, you can request an accessibility cookie but the process takes several steps and may not always even work; there are some bugs in this system that have existed for a long time. I'm a competent enough computer user, being a blind programmer sorta enforces that, but even I find this too many steps and some of the people I teach have a serious issue getting past this to, for example, join Discord. HCaptcha, if you automated systems are picking this up, some serious improvements need to be made here. I don't care who told you the system worked great, I can find you 50 people who will say the opposite if you give me 10 minutes.
phasemorgsmom3 points1y ago
I hate the catcha thing...so dumb how it works...wish they would use some other ways of annoying us
SVLNL2 points1y ago
Why would a login require a captcha?
CosmicBunny972 points1y ago
Not having an image description is ridiculous…
athennna8 points1y ago
It’s a photograph of a computer screen, showing the Freedom Scientific website with a captcha pop-up of a gridded photograph of an intersection, instructing the user to select all squares with traffic lights.
CosmicBunny972 points1y ago
Ah thanks :)
TechnicalPragmatist2 points1y ago
Usually I have not ran in to that and if I did there was always a audio option so I just do that.
SerenaMoana2 points1y ago
a lot of the HCaptchas i've been seeing do not provide an audio way to solve it. they say it's because audio is too much of a risk and if they make it more understandable computers can recognise it. so they have removed audio as an option from many of them now
TechnicalPragmatist2 points1y ago
Hmm. Interesting fortunately I have not come across this yet but that sounds dreadful.
SerenaMoana1 points1y ago
it's actually stated in their own page about accessibility on hcaptcha.com. i'll quote it here to save you time.
Q: Are you working on other accessibility ("a11y") options, like audio?
A: Previously popular options like audio captchas discriminate against many a11y users and are easily defeated by modern machine learning techniques. This has forced current audio challenges to become more and more difficult, introducing noise, odd timing, unusual word combinations, and so on to defeat attackers. We are thus less enthusiastic about this approach vs. avoiding the challenge altogether, but will consider it if there is demand from the a11y community.
However, we are very interested in Privacy Pass for the Accessibility use case. We believe combining our current a11y approach with Privacy Pass issuance will allow a11y users to browse safely, secure in the knowledge that their traffic is more private, while restricting the abuse by bot operators that inevitably occurs when a11y options are available. We are active participants in the IETF working group standardizing this new technology.
TechnicalPragmatist2 points1y ago
Interesting. All the ones I have ran in to are fortunately accessible but this is interesting. If it becomes inaccessible that will be a problem.
rumster1 points1y ago
I reached out to them on twitter. But if this is Google Captcha you have other choices which do not require this type of solution.
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