Asking for suggestions for my new restaurant(self.Blind)
submitted by Purpleredditbot
(Serious) I'm opening a Boba/bubble tea shop and wanted to ask what kinds of things you've experienced in other restaurants that made your experience better. Things like braille menus and social floor tiles to the bathroom. Any and all experiences/suggestions welcome!
niamhweking7 points1y ago
Large print menus, and not busy/fussy menus are helpful too, From VI point of view.
In general I hate noisy clangy cafes, not sure how one fixes that problem, maybe lots of soft furnishings?
I mean if I go to a cafe or restaurant I usually want to relax and socialise, hearing every clang of metal and glass isn't my idea of pleasant.
Purpleredditbot [OP]1 points1y ago
Perhaps plastic/silicone flatware would help cut down on the noise?
niamhweking1 points1y ago
Maybe High end melamine. Tbh I think it's more the space than anything because even though all restaurants use crockery, metal cutlery etc only some are loud so I do think it's the space. That's just my pet peeve!
carolineecouture1 points1y ago
Yes, large print and Braille menus. I like the bathroom tiles idea. Mark steps etc to reduce a fall risk.
BTW, all of this will also be good for older people.
Good luck!
Emmenias5 points1y ago
If you have music playing, please make sure it is quiet. In general, try to nurture a peaceful atmosphere. Honestly that's what tends to overwhelm me the most when going for a drink or to eat somewhere. If there is too much going on, I can't properly focus on my friends or the waiter might be saying.
Braille menus would be amazing! Far too few places have those.
Purpleredditbot [OP]1 points1y ago
Didn't even consider that the music could be an issue. Thanks for this!
Critical_Delay_10223 points1y ago
I'm VI and a huge boba enthusiast. I agree with all of the comments below. May I also suggest you add descriptions - like: sweet, refreshing, no milk, etc. - to you teas so that customers know what they're getting even without seeing the pictures - which should still be present. I also suggest: if you happen to have special flavors or drinks, please don't give them super-embarassing or contorted names that we may have to say out loud.
My go-to boba place is really nice and accessible, but one of their drinks - a pretty normal black sugar milk tea with tapioca - is named "Dirty Hong-Konger" and the utter cringe of having to say it out loud had me resort to point at the specific spot on the menu and say "this one" out of cringe.
Purpleredditbot [OP]3 points1y ago
Oh gosh, I didn't even consider strange names for the menu options. Reminds me of having to order "rootin rootin fresh fruity" from IHOP as a full grown adult
thatawkwardcosplayer3 points1y ago
Maybe have a QR code option? Not all blind people know Braille and may use their phone for reading instead! OH and make sure your bathroom signs are right! I’ve ran into a few that are horribly misspelled, even in gov buildings.
Purpleredditbot [OP]1 points1y ago
Oh that's not optimal. I'll definitely make sure to double check the signage
Laser_Lens_42 points1y ago
An accessible PoS terminal, or at the very least not asking me how much I want to tip and a cashier that stares at me like a deer in a pair of oncoming headlights while the payment machine dutifully waits, never knowing that it's inaccessible to the person who is using it.
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Also yeah Braille and large-print menus would be good
Simply_Limeade2 points1y ago
On the menu part. If have a website for your restaurant. Just make your menus with prices easily accessible. A lot of blind people actually don't read braille. So it's easier to look it up and have our screen reader tell us what's on the menu.
Purpleredditbot [OP]1 points1y ago
Very good to know. Would a separate webpage specifically for use with screen readers be helpful or would that be exclusionary?
SiriuslyGranger2 points1y ago
Not necessary just code the html and front end right and you won’t need one. Follow guidelines wcag and others and you should be fine, use headings. Yeah, braille would be cool but it is not always practical.
SiriuslyGranger1 points1y ago
I would say simple does it most places are fine but I am really adaptable fairly easy going, pragmatic, and work with whatever. I am a really reasonable, no fuss, independent person who just chats with people or keeps to myself.
ideally a accessible menu choice would be cool but I don’t always mostly don’t use it anyway.
I guess the most important thing is friendly staff. If I ask hey what do you have on the menu, I expect people to not cop an attitude. If. I say after hey can you pleas help me to a table, I think that will be great if you do or something like that, likewise be kind and help out, and likewise don’t cop an attitude. Just basic human decency right?
That’s all I need and ask for you’ll be fine. I don’t honestly need too much more I deal with things as they come.
Just one more thing and not blindness related but again be friendly and human decencies. I go to some place like that to relax and socialize or chat. If I order my drink and make conversation be polite and response if busy politely excuse yourself and don’t be a jerk. I may say oh are you busy? Or oh how are you liking this hot weather. Or whatever may if not busy engage the person at the front with casual conversation. How’s your shift going even.
I mean most people don’t mind but there’s a few jerks out there for sure. But besides that I am easy. If I ask for help basically I expect friendliness. If I can’t find the counter and say excuse me where is the counter? again, likewise don’t be a jerk
I think you get the pattern. Usually If I need something I’ll ask and usually places don’t have to go out of their way to accomodate me too much mostly things like that. If it’s a buffet or something it would be a bit different.
TwoSunsRise1 points1y ago
Honestly, one of the biggest things you can do is make sure your employees know how to serve people with disabilities. It's amazing how many people don't know how to "handle" a blind or deaf customer. If a blind person walks in, they probably have no idea where the register is for example so any help from the employee is very appreciated. Patience from the employee if the person can't access the menu and may need help selecting something. When the drink is ready, make sure they know where thier drink is. Sometimes it's just left on the counter and can be hard to find. I don't want to speak for the deaf community but something as simple as communicating through writing and allowing them write out thier orders is helpful.
I love boba tea and we frequent our tea places regularly. Good luck with everything!
Purpleredditbot [OP]2 points1y ago
That's a good idea, would a raised serving mat at the pick counter work or do you have a better option? Additionally would someone who is VI take poorly to the cashier/barista shouting across the room to guide them from the front door to the register?
TwoSunsRise1 points1y ago
The raised mat would help. Just make sure the cashier tells the person where to go and that thier drink will be on that mat. As for guiding them to the register, as others have said keeping the music to a reasonable volume will help with this. If it's not super loud, then the person should be able to get the VI persons attention fairly easily and help them find the register without having to "shout". Of course this is my thoughts without knowing anything about your space and set up. 🙂
EffectiveYak01 points1y ago
Screen reader accessible and up to date menus that are easily findable via QR code or website.
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