Cupcakesandguns 2 points 5y ago
Don’t get frustrated at them when they ask the same question over and over again. It really upsets me when trainers get upset for asking questions.
xine23 1 points 5y ago
I always end my first day with them steaming milk for at least 30 minutes. I demonstrate over aerating, under-aerating, and the perfect 2-3 seconds and what to listen for. Especially now with eggnog, you can demonstrate how terrible it sounds when you just shove the steam wand into the milk and don't aerate it.
To reiterate how to take orders and knowing how to punch in specifications, I have them watch DT order for a good thirty minutes (after teaching them the entire screen from day 1), and then have them jump in and take orders with me beside them. They freak out a bit, but I am beside them. I find DT teaches them the fastest in serving customers.
Every new shift, quiz them on what they learned the day before (4 fundamentals, steaming milk, LATTE, order taking, shots vs pumps in drinks). It helps them SO much.
mgmpower99 1 points 5y ago
I train my first Barista on friday, good luck to you!
Vlargenshnargen 1 points 5y ago
The Barista Training Blocks are a great resource! In block 2, there's a page that has a cup with no markings. Grab a dry erase marker and have the newbie practice writing!
Don't rush over things, and try to teach to how the barista learns best! Just because you maybe learn by watching and verbally repeating doesn't mean the new barista learns the same way.
Good luck! You'll do great!
silversungoddess 1 points 5y ago
As someone recently trained, a of the techniques used that I’ve found helpful (don’t know if this is something universal or not) but he made me steam several things of different milks so I could get a feel for it, he marked random cups for me to make the drinks and then I handed them out in cafe and I witnessed another trainer who put one of each cup marked with shots/syrup pumps up on the bar for the day while they practiced. For me, the bar is absolutely the hardest part to learn. I’m 2 months in now and still don’t get put there even when we’re slow (which I hate cause I want to get the experience). Just 2 cents from a newbie.
Jattert 1 points 5y ago
I definitely agree that using up all of your time and not rushing things is wise. Also, remember that you are the first impression these baristas are getting of being a partner, and they're going to emulate your performance- if you train them well, they'll learn to do things the right way, but if you show them shortcuts and demonstrate a disregard for standards, you're not going to produce quality employees.
I know it sounds obvious, but we had a trainer who absolutely gave no f***s, and the baristas she trained had no clue about quality standards. These baristas are a direct reflection of you- make yourself look good!! :)
KangahRue 1 points 5y ago
Im training my first barista tomorrow! Congrats and good luck :)
depressoroast 1 points 5y ago
Use up all your time! Training time is very valuable so make sure you use it all. If you have extra time, ask them what they would want extra practice on. Another thing is, try not to rush through things. It’s easy to go fast because you already know the material.
Have patience. Sometimes people learn slower or faster than others. If they ask a lot of questions, answer them to the best of your ability. If you don’t know or aren’t sure, ask your manager or supervisor. Make sure to adjust your teaching style to their learning style.