I routinely order - a Venti Americano with an extra shot and a little heavy cream using my personal, slim 20z thermos. I am used to waiting around 10 minutes. The flavor is rich, dark, hot, creamy, steamy and amazing. But every once in awhile, I get a dud drink that tastes like warm coffee with some cold cream. I always know this is what I am going to get when after turning around, unpacking my computer to set up, my name "Deb" is called after about 2 minutes. Sigh...I then take a sip of the shit and politely say, "Oh wow, so sorry, don't mean to complain but this doesn't taste like my normal Americano's that I get everyday, this one is a bit watered down and not very hot, I'll pay for an extra shot." Of course I do not pay for an extra shot, they just remake it; usually the person in charge intervenes and makes it for me, perfectly. Such a hassle to have to deal with this kind of laziness, knowing that the barista just puts regular coffee in my thermos instead of making the drink that I ordered. I worked in the food industry for a long time and I never cheated anyone out of what they ordered and expected. Rant over, I feel better!