Did you miss the whole "we're a testing store and they're using us to test a new connection tactic" part or did you intentionally ignore it so you could try and justify being a dick?

See, there are some actual problems. Being expected to work while sick needs to be reported, to partner services and your DM. Retaliation like that is NEVER acceptable and will lead to serious consequences for your store manager.

Same with being expected to work while off the clock. Big no-no, and you have video to back it up. These are things you can change for the better.

oh, i forgot to mention to you!! corporate does review feedback from their testing locations and they partially base whether or not they stick with the change based on how their employees have been impacted by it, as well.

example, the coffee ice we tested never became a corporate wide change even though it was highly successful because barista feedback was that it was too difficult to store and hurt bar times.

there’s hope!! i hope you can transfer out of there, it doesn’t sound worth it to be there anymore.

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okay, not asking this to be condescending this time, but have you ever worked at a starbucks that’s a testing location? testing locations are where new policies are tried in order to see if it’s a feasible system or product. i worked at a testing location in st louis, we tested coffee ice (popular, but a failure due to the storage method) and “essences” rather than syrups, which provides a way to flavor drinks without adding sugar.

i’m also wondering if you’ve ever worked at a high volume store. i work at a store in kansas city that is one of top 30 in the nation, and based on my experiences here, i can tell you that the kinds of customer connections this new policy is attempting to require is not feasible if we’re also to maintain the required times in drive thru.

all this to say, we also have the highest CS score in our district, so we do not skim on customer connections. dialing up intensity in existing policies is by definition, a policy change. being required after every shift to tell a story about a customer connection is also a policy change. requiring a CS score of 80 rather than the previous accepted (and GOOD) score of 40 is, by definition, a policy change.

and you are wrong. people with disabilities do not have the same performance requirements as neurotypical people. they are protected by law from having to meet unrealistic expectations, and the new level of “intensity” being tested at OP’s location is unreasonable.