Starbucks Baristas: The daily grind
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Do other shifts only get rude associates when they call into the facilities to get whatever fixed or is it just me? A novel (self.starbucksbaristas)
submitted by GrandpaCody
I had to call in my constantly broken bar 1 today and got an individual who continually talked down to me and told me I never troubleshot my bar correctly (which we only call if troubleshooting doesn’t work) and kept interrupting me and even suggested that I never went through training. I ended up telling them that if my bar stayed in the condition it was that I would just call back and hung up and turned it off and left a note for the morning shift.
Lately every time I call in, it’s just people who don’t speak into their microphone and get rude with me when I ask them for the 6th time in a row what they said because I can’t understand them or just get mad when I have all the information they need and read it off my sticky note to them.
I get it, my second job for a while was working at a call center for claims for a bank. It sucks ass but I at least can speak clearly into my phone and try to give you all the right information that you need so I don’t have to keep getting in my baristas way trying to find the serial number or turn the bar off and on again and fuck with it in the middle of some weird evening rush.
Lately every time I call in, it’s just people who don’t speak into their microphone and get rude with me when I ask them for the 6th time in a row what they said because I can’t understand them or just get mad when I have all the information they need and read it off my sticky note to them.
I get it, my second job for a while was working at a call center for claims for a bank. It sucks ass but I at least can speak clearly into my phone and try to give you all the right information that you need so I don’t have to keep getting in my baristas way trying to find the serial number or turn the bar off and on again and fuck with it in the middle of some weird evening rush.
darkartbootleg 3 points 4y ago
First off, in regards to your most recent call, that’s totally unacceptable. To accuse you of not being trained is super disrespectful and they are obviously someone who shouldn’t be doing this job.
I’ve never had an experience like this calling the facilities center, but recently one of our evening shifts called and was told, very rudely, that they (facilities) were closing soon and they need to just call back in the morning. I know this to be total bull, because every time I’ve called, they end the call saying “Thanks for calling the facilities contact center, we’re open 24 hours for anything you need” or something to that effect. I normally work mid days, it sounds like you’re a closer? Perhaps there is someone working the call center in the evening who just doesn’t want to do their job.
Have you told your manager about these instances? If you got a reference number for the call, you should be able to file a complaint about your experience.
I’ve never had an experience like this calling the facilities center, but recently one of our evening shifts called and was told, very rudely, that they (facilities) were closing soon and they need to just call back in the morning. I know this to be total bull, because every time I’ve called, they end the call saying “Thanks for calling the facilities contact center, we’re open 24 hours for anything you need” or something to that effect. I normally work mid days, it sounds like you’re a closer? Perhaps there is someone working the call center in the evening who just doesn’t want to do their job.
Have you told your manager about these instances? If you got a reference number for the call, you should be able to file a complaint about your experience.
monkeyeighty8 2 points 4y ago
Every once in awhile, I get a rude FCC person. That's when I cut them off, "I'm a tenured Partner, AND the ASM, so believe me when I say I completed all troubleshooting steps, because I'd really like to avoid a service call and how the charge impacts my P&L report...now I'd like to speak to your supervisor."
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I've had to do this 3 different times.
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I'm sorry you had to go through that!
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I've had to do this 3 different times.
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I'm sorry you had to go through that!
chelscrew 2 points 4y ago
Ironic considering in the shift training we are explicitly told to call for help when necessary and that we shouldn’t be afraid to. Jeesh they sound awful.
I had a bad experience once but it wasn’t with the associate I called, it was with who they sent out. They said they’d have someone out within the day to fix our leaky sink (the one next to our bar where we rinse our pitchers) and first off he came very late, right before close, and he accused us of being too dumb to fix it ourselves (it was all girls closing and he seemed to think we were dumb females). The best part was he fucked it up and didn’t even actually fix it. So we had to call him back AGAIN.
I had a bad experience once but it wasn’t with the associate I called, it was with who they sent out. They said they’d have someone out within the day to fix our leaky sink (the one next to our bar where we rinse our pitchers) and first off he came very late, right before close, and he accused us of being too dumb to fix it ourselves (it was all girls closing and he seemed to think we were dumb females). The best part was he fucked it up and didn’t even actually fix it. So we had to call him back AGAIN.
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