we have a nonstop, albeit short DT line (3-4 cars) but only because my partners and i are busting ass to keep our times under 40 during this peak. our cafe line is only a couple people deep. on front POS is a newer partner but he's worked customer service before and he is great at it. on cafe bar is a very well-seasoned, genuinely kind partner who's very pleasant but a little slow on bar. the store is well-staffed enough that lobby slides are being done well and on time and everything is going smoothly.

enter: karen.

ten minutes later karen has mic-dropped the fuck out of the store, it looks like a nuke was dropped behind bar, my cafe bar person is holding back tears, my DT times have jumped 10 seconds and i just spilled a venti iced matcha all over my apron.

why. WHY. WWWWHHHHYYYY.