Starbucks Baristas: The daily grind
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Barista trainer tips (self.starbucksbaristas)
submitted by flower---child
Three year partner here and I recently became a barista trainer this week! I’m so excited to train some new hires and make their adjustment to Starbucks as easy as possible but I’m honestly kinda lost on how exactly to do it properly. I’m not sure how training to be a barista trainer normally works at other stores but my SM basically had me do the online training and that was it (no discussion afterwards which I think is standard). I was given no activity plan or any type of structure for the new hire’s training. My SM basically told me I’ll know what to do as I go but I’d really prefer some more structure than that. I’m training my first person on Thursday so I could use all the advice/help I could get from you guys!
So for all the barista trainers out there, is there a certain training plan/structure you usually follow? Any tips that could make me feel a little less lost in the process?
So for all the barista trainers out there, is there a certain training plan/structure you usually follow? Any tips that could make me feel a little less lost in the process?
NanobiteAme 5 points 4y ago
There's this training booklet they should give you. Based on the time you have with them, it's good to have a plan of how you want to break everything up time wise.
OkayWhatSize 1 points 4y ago
Yeah that's true
KatySheets 3 points 4y ago
I love your name. 😂
OkayWhatSize 2 points 4y ago
😂😂😂 It's like my work catch phrase
monkeyeighty8 3 points 4y ago
There's a sheet/form that you SM has to fill in/post/give to you and the newbie that has specific blocks for specific days. Like, on Monday, the newbie/Green Bean (GB) is going to do X amount of computer modules, and then spend X amount of time implementing that knowledge with the Barista Trainer (BT).
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For example:
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Day 1, 4 hour shift, GB watches videos/takes quizzes on brewed/brewing coffee (about 1 hour), then GB takes a little break, and meets up with the BT. BT does a coffee tasting, introduces the GB to the coffee passport (either physical book or online app), and shows the GB how to brew coffee/introduces the GB to the Customer Support cycle. GB and BT spend the rest of the shift doing brewing/CS.
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Day 2, 8 hour shift, Espesso learning, yadda yadda.
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TLDR; Your SM needs to provide y'all with a training plan
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​
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For example:
​
Day 1, 4 hour shift, GB watches videos/takes quizzes on brewed/brewing coffee (about 1 hour), then GB takes a little break, and meets up with the BT. BT does a coffee tasting, introduces the GB to the coffee passport (either physical book or online app), and shows the GB how to brew coffee/introduces the GB to the Customer Support cycle. GB and BT spend the rest of the shift doing brewing/CS.
​
Day 2, 8 hour shift, Espesso learning, yadda yadda.
​
TLDR; Your SM needs to provide y'all with a training plan
​
​
flower---child [OP] 2 points 4y ago
This is super helpful thank you! I asked my SM the other day and he didn’t mention this at all. He basically told me to go with the flow. I’m gonna ask him again and mention this, so thank you!
monkeyeighty8 2 points 4y ago
Now, I don't doubt you'll make an AMAZING BT, but it's so much easier to be thorough when there's a plan involved.
PLUS, the GB/every Partner *has* to do those online learning modules, or you SM will keep getting annoying emails from corporate saying, "GB's MyLearning is X days overdue". I was the recipient of a Coaching Conversation + a spreadsheet from my DM & OMGoodness-my whole crew had stuff to do!
PLUS, the GB/every Partner *has* to do those online learning modules, or you SM will keep getting annoying emails from corporate saying, "GB's MyLearning is X days overdue". I was the recipient of a Coaching Conversation + a spreadsheet from my DM & OMGoodness-my whole crew had stuff to do!
flower---child [OP] 2 points 4y ago
Thank you! Pretty much all he mentioned was the mylearning training. And basically told me that was the only training that was formally planned out. It made no sense to me, he basically told me I need to work out a training plan on my own. So I’m gonna try my best! Thank you for all your help though :)
monkeyeighty8 2 points 4y ago
Oh, okay! If your SM isn't going to provide you with the training plan, can I make a suggestion?
On your GB's first day, ask the GB if you can take a look at what's in their MyLearning. It'll have, like, Brewing Coffee, POS, Cold Beverage, Espresso, Food Warming, DT (if you're a DT store), & some other stuff. Then, take a look at when your SM has the GB & you scheduled.
So you could do, like, Day 1, Brewed Coffee, Day 2, POS, etc.
I find it's really helpful towards the end of each shift w/ a GB to do a full & complete lobby slide (together), and chat while you do it. It gives your GB time to decompress, gets them in the habit of properly wrapping up a shift/setting each other up for success, and gives the GB a chance to ask you any questions about what they learned that day.
On your GB's first day, ask the GB if you can take a look at what's in their MyLearning. It'll have, like, Brewing Coffee, POS, Cold Beverage, Espresso, Food Warming, DT (if you're a DT store), & some other stuff. Then, take a look at when your SM has the GB & you scheduled.
So you could do, like, Day 1, Brewed Coffee, Day 2, POS, etc.
I find it's really helpful towards the end of each shift w/ a GB to do a full & complete lobby slide (together), and chat while you do it. It gives your GB time to decompress, gets them in the habit of properly wrapping up a shift/setting each other up for success, and gives the GB a chance to ask you any questions about what they learned that day.
monkeyeighty8 2 points 4y ago
Today's the day! Please let us know how everything went!
flower---child [OP] 2 points 4y ago
Sorry for the late reply, but it went good (really sweet of you for asking btw)! GB seems like a really quick learner. We did about 3 hours of customer support and it went really well! After that I had GB do some computer work. Tomorrow is day 2 of training and I’m sure it’ll go great too! I explained to GB that this is my first time training someone and to just be patient with me lol. She’s thankfully been super understanding and working really hard! GB is gonna be a great new addition to our team!
monkeyeighty8 2 points 4y ago
EEEEEEE!!! I'm so happy for you!
OkayWhatSize 2 points 4y ago
I'm happy you asked this because I recently became a trainer, and I'll be training someone soon. The videos in the learning center were trash and uninformative.
flower---child [OP] 2 points 4y ago
I’m glad I’m not the only one who thought that. I really thought they’d have more direction and specifics
OkayWhatSize 1 points 4y ago
My manager is also super laid back and I just want more direction when it comes to this
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