Starbucks Baristas: The daily grind
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Venti size rant (self.starbucksbaristas)
submitted by iindiieecindiee
Sorry if this comes out all messed up I’m on my phone. But I just need to vent about how shitty my night was.
I was closing drive bar tonight and everything was going good,I’m actually really good at drive bar so I was having fun for the most part. Well this lady comes to the drive through and I’m not taking her order but I can hear her threw the headset,she was a typical impatient lady who couldn’t decide on what she wanted and ends up changing her order three times and just ends up with her first choice she started with. However I didn’t let it bother me I was making the drinks so I didn’t have to interact with her. UNTIL she got to the window! She added on two more drinks ,a pastry, and demanded that she get a VENTI cup filled with WHIPPED CREAM! WHIPPED CREAM PEOPLE! And she also wanted extra caramel and extra mocha with the whipped cream. Which she wanted to get for free! Well at my store we charge with those “puppichinos” so when we told her that we were going to charge her for the whipped cream as well as the extras syrups! She held up our line for 18 MINUTES!!! We tried to get her out as fast as we could but she would not leave. Well my partner is talking to her and trying to get her out of line. I’m taking over the orders as well as making drinks and my shift is talking to us threw the headset asking why is this customer still at the window get her out get her out! My shift asks me what is happening why is she still there and I’m talking to her threw the headset and I’m say that my partner is talking to her and just trying to make sure she has everything. My shift is understanding and just says to please get her out. Well I’m taking orders and making drinks my partner comes up to tell me that the lady who’s been at the window for 19 mins wants to talk to me. I’m confused but I say okay because all I want is for her to get out of line she is rude and it’s making everyone uncomfortable. I open the window and say “hi there is there anything else we can get you?” And she says “do you have a fucking problem!” I have this look of complete shock and I don’t say anything because I’m trying to process what just happened and while she raises her hands and punching her fists she says again “ do we have problem! I seen you looking at me threw the window and I’m asking you if we have a problem” I finally processing what is happening at this moment and say “um no ma’am I don’t I’m sorry if you got upset but I don’t know what I did but if I offended you in anyway I apologize.” And then she sees me upset and scared and with a smirk on her face she says “ yea whatever then” and takes off. I’m still in shock I’m hurt that I customer tried to fight me I’m also embarrassed because this customer knew if I were to say anything back I would be the one who were to get in trouble not her. I don’t appreciate customers like this that think they can come into a place of business and act anyway they want because they believe customers are always right. At that moment I did not feel safe and that is just not okay to make a person feel threatened for no reason. I don’t believe anything was my fault but this lady made me feel like whatever I did was my fault and I deserved to be talked to this way. Hopefully tomorrow will be a better day.
I was closing drive bar tonight and everything was going good,I’m actually really good at drive bar so I was having fun for the most part. Well this lady comes to the drive through and I’m not taking her order but I can hear her threw the headset,she was a typical impatient lady who couldn’t decide on what she wanted and ends up changing her order three times and just ends up with her first choice she started with. However I didn’t let it bother me I was making the drinks so I didn’t have to interact with her. UNTIL she got to the window! She added on two more drinks ,a pastry, and demanded that she get a VENTI cup filled with WHIPPED CREAM! WHIPPED CREAM PEOPLE! And she also wanted extra caramel and extra mocha with the whipped cream. Which she wanted to get for free! Well at my store we charge with those “puppichinos” so when we told her that we were going to charge her for the whipped cream as well as the extras syrups! She held up our line for 18 MINUTES!!! We tried to get her out as fast as we could but she would not leave. Well my partner is talking to her and trying to get her out of line. I’m taking over the orders as well as making drinks and my shift is talking to us threw the headset asking why is this customer still at the window get her out get her out! My shift asks me what is happening why is she still there and I’m talking to her threw the headset and I’m say that my partner is talking to her and just trying to make sure she has everything. My shift is understanding and just says to please get her out. Well I’m taking orders and making drinks my partner comes up to tell me that the lady who’s been at the window for 19 mins wants to talk to me. I’m confused but I say okay because all I want is for her to get out of line she is rude and it’s making everyone uncomfortable. I open the window and say “hi there is there anything else we can get you?” And she says “do you have a fucking problem!” I have this look of complete shock and I don’t say anything because I’m trying to process what just happened and while she raises her hands and punching her fists she says again “ do we have problem! I seen you looking at me threw the window and I’m asking you if we have a problem” I finally processing what is happening at this moment and say “um no ma’am I don’t I’m sorry if you got upset but I don’t know what I did but if I offended you in anyway I apologize.” And then she sees me upset and scared and with a smirk on her face she says “ yea whatever then” and takes off. I’m still in shock I’m hurt that I customer tried to fight me I’m also embarrassed because this customer knew if I were to say anything back I would be the one who were to get in trouble not her. I don’t appreciate customers like this that think they can come into a place of business and act anyway they want because they believe customers are always right. At that moment I did not feel safe and that is just not okay to make a person feel threatened for no reason. I don’t believe anything was my fault but this lady made me feel like whatever I did was my fault and I deserved to be talked to this way. Hopefully tomorrow will be a better day.
clairedixon 2 points 4y ago
I’m so sorry you went through that, that sounds so shitty. After I was sexually harassed by a customer at my previous job, I’ve been trying harder to recognize when I should put my foot down when it comes to being disrespected by customers. I know it’s shocking in the moment but if anything happens like this again, I really hope you can recognize that you don’t have to speak or serve a customer if they’re being cruel to you. Just tell your shift or your coworker “No I’m not going to speak with them, I’m going to do this task instead. Tell them I’m gone/on lunch/etc”. I don’t want this to come off as “oh you should have done this” because I completely understand what it’s like to feel threatened by a stranger while on the job. I just really want to emphasize that your safety comes first and your shift/coworkers will understand if you choose to step away if something like this happens again, when a customer is trying to provoke you
iindiieecindiee [OP] 1 points 4y ago
Thank you for this. At my pervious jobs before they were the kind of work environment that definitely puts the customer before their employees. I mean I completely understand “keep the customer happy” but my old jobs would write you up for any customer complaint even if it wasn’t our fault. I delt with it for so long that I’m afraid to speak up to any of my shifts or even to the customer themselves. However this experience has definitely showed me that I need to stick up for myself and that I’m fortunate enough to have shifts who will have my back.
milkandcookiesplease 1 points 4y ago
Sorry this happened, don’t understand how people aren’t embarrassed to act like this in public. Just curious though, would your manager be supportive if you just give her the whipped cream just so she moves on and doesn’t make a scene?
iindiieecindiee [OP] 1 points 4y ago
No she wouldn’t have minded. If I were window I would have just given her the whipped cream but I wasn’t at the window I was just the nearest person she could yell at. Honestly I don’t know the protocol when it comes to puppchinos my store manager says to charge them but if they customer gets angry she tells us to just give it to them. So I’m not sure how to go about those orders.
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