Starbucks Baristas: The daily grind
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Going back home :) (self.starbucksbaristas)
submitted by lizzybeth722
Before I transferred to a new city I was super lazy and did the least I could do to maintain an above average status at the store (i.e. no one cared and just did screwed around all day), but since moving, I know that won’t cut it anymore. I had originally intended to be a flexible partner for my old manager since she was expecting 5 new baristas and a new shift. I never knew how much more I’d be able to do or how it felt to actually do something the whole time I’m at work rather than stand around while it’s not busy so I was pretty exhausted for the first month and was never able to pick up any shifts at my old store. Also I would work as close to 40 hours a week as I could get so there was no way I could squeeze in another shift.
Tomorrow I’m finally gonna be able to head back to my first/OG/hometown Starbucks and try to whip people into shape. Thinking in retrospect about being a partner at that store made me feel embarrassed. I love all of my partners from there but honestly so much more could get done if we weren’t all just talking to each other the whole time and horsing around. I’ve gone back to visit and waited 10 minutes for a drink (and watched my old partners laughing up a storm behind the counter) and finally realized what it was like to be a customer at our store.
My hope for tomorrow is that I can instill the idea that work is work, not another place to hang out with your friends and occasionally make drinks and wipe the counters down here and there. I’ll be working a mid, so sadly I won’t be there for peak (maybe some other day though) but I will be able to prep for the closing team and hopefully set them up for an early (if not on time) close.
Unfortunately I’m not a shift and don’t know if I’ll be taken seriously and actually get things done, but if anyone has any advice on how to get this store into shape that would be really helpful. (Note: it’s the only Starbucks in a relatively small town and I care about everyone in there so much and just want the absolute best for the store)
Tomorrow I’m finally gonna be able to head back to my first/OG/hometown Starbucks and try to whip people into shape. Thinking in retrospect about being a partner at that store made me feel embarrassed. I love all of my partners from there but honestly so much more could get done if we weren’t all just talking to each other the whole time and horsing around. I’ve gone back to visit and waited 10 minutes for a drink (and watched my old partners laughing up a storm behind the counter) and finally realized what it was like to be a customer at our store.
My hope for tomorrow is that I can instill the idea that work is work, not another place to hang out with your friends and occasionally make drinks and wipe the counters down here and there. I’ll be working a mid, so sadly I won’t be there for peak (maybe some other day though) but I will be able to prep for the closing team and hopefully set them up for an early (if not on time) close.
Unfortunately I’m not a shift and don’t know if I’ll be taken seriously and actually get things done, but if anyone has any advice on how to get this store into shape that would be really helpful. (Note: it’s the only Starbucks in a relatively small town and I care about everyone in there so much and just want the absolute best for the store)
TheSundayGrind 5 points 4y ago
Lead by example! It’s going to be a lot harder to coach people if you’re not in those roles, but if you set a good example and raise the expectations for your store, that will go a long way. Little coaching cues in dead times like “what is something we can do right now to improve the customer experience” or “how can we make life easier for the closers” can help get people into the mindset of working harder & thinking about the guests.
just-a-college-girl 5 points 4y ago
Personally, I would talk to your manager and shifts. Otherwise people are going to be annoyed by you and not take you seriously. If you talk to the whole staff, it can be enforced all the time too. The shifts *should* know the standards and everything and might just need reminding to enforce them more often
lizzybeth722 [OP] 1 points 4y ago
Yeah, I’ve spoken to a couple shifts and they agree, but at the same time they’re not always able to babysit the baristas (when they’re doing counts, pulls, deposits, etc). I think the store would do well with all of the new hires IF the current partners didn’t demonstrate that it’s okay to slack off. It’s hard to get people to start doing more when they’re so used to doing less and I desperately want to break that habit.
Also, I think more of the night crew would start taking things seriously if the manager wasn’t exclusively an opener. I worked around the clock and mornings were a breeze since “the boss is here, let’s act like we’re actually doing something” and at night it sucked because “the closing shifts are cool so we don’t have to take them seriously when they tell us to do stuff”
Also, I think more of the night crew would start taking things seriously if the manager wasn’t exclusively an opener. I worked around the clock and mornings were a breeze since “the boss is here, let’s act like we’re actually doing something” and at night it sucked because “the closing shifts are cool so we don’t have to take them seriously when they tell us to do stuff”
RavenFlawedPrefect 2 points 4y ago
Maintain a positive attitude, try not to be over bearing, lead by example, and be open to learning while teaching others!
I sometimes phrase my coaching as like “hey did know the top of the mastrena is a mug warmer and that’s why we keep mugs up there? I just found that out recently” and everyone loves fun facts ... right??
I sometimes phrase my coaching as like “hey did know the top of the mastrena is a mug warmer and that’s why we keep mugs up there? I just found that out recently” and everyone loves fun facts ... right??
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