The summer seems to bring them out a lot more, but today was an especially bad time for them. Had a female customer who looked young 20’s get a venti hot tea, so my coworker double cupped it bc it’s STEAMING in our store (broken AC) and she starts tapping loudly on the counter to get her attention to say “don’t double cup it !! You’re wasting paper!!” And the counter was wet so my coworker went to throw out the cup and she leaned over to tap her POS machine to get her attention to stop her even when she explained she can’t use it anymore and said we are making so much waste until we just stopped responding and she left in a huff.

Second customer, also youngish woman, gave back her drink Bc she wanted a nitro lid to reduce straw usage. Okay, cool, switched her lid and threw out the old lid bc, again, it’s contaminated by the product so I can’t use it again. I feel her standing there staring at me but since she already got her drink I go back to making other drinks and the SECOND I TURN BACK TO HAND OFF THE DRINK she asks why we aren’t putting the nitro lids as standards or, in her words, “the straw free lids”, and I kind of answer in a rush we only use those for nitro drinks or cold foam ones. I turn back again to finish drinks and she asks me again that I should be using that lid as standard bc Starbucks is using up way too much straws ?? And keeps standing there staring at me waiting until I turn back to hand off a drink to continue asking me about why we can’t just use the strawless lids until my shift sees me and saves me by asking her to please step to the side if she isn’t waiting for her drink since there was a lot of people waiting for theirs.

I just don’t get how people who are so “environmentally caring” can be assholes to employees who have no control over how the company uses it’s resources. Don’t get mad at me Karen bc we have to hand out straws with the drinks, complain to Starbucks.