I hate it when they say the drink isn’t right and keep giving reasons they don’t like it. Like....,if it doesn’t taste right, then it doesn’t taste right! I am happy to remake a drink, just calm down and let me do it.

Some people genuinely just want to have anything to complain about. It’s really sad but true.

I didn’t know about your remake policy until I had a drink made at one Starbucks and I didn’t start drinking it until I got home. They forgot the coffee 😁 I went to my regular Starbucks a few days later and we were all chatting and I mentioned it because it was funny and I got a free drink. You guys rock!

this guy started complaining to be about his venti cappuccino being all foam i said ok no problem i can remake it right now did you want a latte instead? and he said forget it its fine... Less than 5 mins later hes telling a different barista the same thing??

YES THIS

I don’t get the point of this? is it just to bring it to my attention because I literally don’t care?

I’m happy to remake drinks and I always tell people don’t hesitate to ask because that’s how you find out what you like/guarantee you’re paying for something you want but fuuuck when people just wanna have a tantrum I’m like ??? this seems like a you thing that doesn’t concern me

Literally happened to me the other day, I was on DTO and had just heard a car pull up to order when a lady across the handoff plane yells to get my attention so I had to get someone else to take the DT order, and I ask her what she needs and she tells me she wanted a black tea latte and instead had a royal English breakfast tea latte. We had a new person on POS so they obviously just made a mistake when ringing through her order. I asked her if I could take her drink and have it remade properly for her and she goes, ‘you know what, it’s fine I don’t have time for this.’ And walks out.

Why bother to get my attention if you’re going to storm away anyway?

One time I had someone say we made it wrong, was supposed to be soy but it wasn’t on the ticket. I was like oh no I’m so sorry I’m gonna remake that for you right away (immediately started pulling shots; it was a grande iced caramel macchiato) and she goes “no it’s okay” to which I respond “are you sure?! I can have the remake does in less than a minute” and she says “no, really it’s okay” and then walks away

BUT NOT TO THE DOOR, OH NO.

INSTEAD, she walks back over to the register and asked for the manager. Saying that her drink was made wrong and she can’t have dairy, and she can’t believe the problem wasn’t fixed.

HOWEVER. SMART GAL ME, still made the remake cause I had already pulled the shots and saw her walking back to the register. My manager at the time came over to ask how dare I not offer a remake to her. To which I held up the remade drink and said “oh I definitely did. She said she didn’t want it but I did it anyway to be safe” and proceeded to hand the lady the drink. “Told you it’d be less than a minute” She got so red in the face and left without saying another word.

Same goes when they think a grande is a venti and I offer to make the right size for them. Like, I don't mind. I tell them that. But the time it takes for them to decide takes longer than me remaking it.

Because every damn time I think it's made wrong I get, "no that's how it's made. I can make it again if you want."

No, thank you. I now know you won't do it right.

For me I keep randomly getting people who like to make my drinks white. I ordered my husband a double chocolaty chip frap. It was white. I was like, isn't this usually brown? Got the above reply. He was the only guy working in B&N, but I was the only one in the cafe area. I started to say yes, but realized he still wouldn't do it right and it's not like I know enough about my drink to understand what went wrong. My husband said it was not chocolaty enough. So he ended up not drinking it.

Edit: see, y'all downvoting an actual reply is why I never try to fight it. OP helped me figure out a way to fix it in the future.