dt customer; sees “iced coffee w/ milk” on the screen (ignores the part that says with heavy cream underneath)
dt customer: NO NOT WITH MILK WITH HEAVY CREAM
spent five minutes explaining to her why it said that and why shouldn’t be worried the barista would get confused especially since i was going to be the one making her drink...
please have some faith in us baristas
b8824b11 points4y ago
I had the same thing happen in cafe. She didn't understand we have to punch it through as iced coffee with milk sub heavy cream.
StWyncent [OP]6 points4y ago
“sorry ma’am i just work here, i don’t make the rules” lol
oversizedsweaterss2 points4y ago
Can't we just hit "with heavy cream"
b8824b2 points4y ago
Yea but we have to charge the ice coffee with milk instead of just iced coffee.
PleaseFeedTheBirds2 points4y ago
What's the reasoning for that? Is it to allocate the right amount of iced coffee?
b8824b1 points4y ago
Small price difference and inventory. iced coffee with milk is a little more expensive than iced coffee but less than iced coffee add milk. Also since the iced coffee with milk includes a small amount of milk we can use theno charge milk buton.
Tldr: proper procedure
TessaFink6 points4y ago
At that point I would just put it in as ice coffee “with heavy cream” and be done with it. It’s not worth my time.
StWyncent [OP]1 points4y ago
i was trying to avoid a void :/
TessaFink2 points4y ago
Why?
StWyncent [OP]3 points4y ago
our voids are counted. we have to try to keep under 3% each week
TessaFink2 points4y ago
Why does that matter?
krispykreme23453 points4y ago
Similar thing happened to me, a guy ordered a black tea with half lemonade and I tried explaining to him that it was just a black tea lemonade for ease of ordering and he insisted it was different. I even made sure he didn’t want water. So I put it in the way he wanted to and my partners thought I was stupid lol. I just didn’t wanna fight 🤷🏻♀️
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