Last week I had a customer on drive that asked for a double shot in her venti iced latte. So I said “sure, just the iced latte with two shots then?” Then she said “NO! Double shot, that’s 4 shots!!” And I was just sorta standing there baffled like....okay, today’s lesson is that 2 and 4 are interchangeable. Good talk!
anzands23 points4y ago
my thought process is if yr gonna talk shit at least come into the store to say it to me
_jkelly17 points4y ago
I swear people that go through the drive thru have so much more attitude because they aren’t face to face.
nora_the_explorur8 points4y ago
My favorite is when they continue talking after I ask them to wait and when I come back they facepalm that I didnt get the order. Makes me wanna turn on the camera and wave hello.
theghostplant3 points4y ago
And for those who talk shit, we simply smile back and tell them how it is, reminding them of our policies and resolving any issues that we can. Kill ‘em with kindness, I say!
spacehippies2 points4y ago
Last time I reminded somebody she’s not allowed to screech verbal abuse at the baristas she told me “I’m old enough to be your mother, you can’t ask me to do shit!” Looking like an underage little girl does not serve me well.
dalydesserts5 points4y ago
Oh my gosh I had that a while back too. Someone asking for a double shot then coming back up and being like I don't think there's 4 shots in this. I was like... no... there's a double shot. So two shots. They were like no, a double shot is meant to be 4 shots
morgan_a_b56 points4y ago
Love when people can't count 💯
OoftheClown14 points4y ago
This is the exact reason i repeat it in the exact order they said it using their terminology.....I just don't need that kind of altercation
METAXILLUS14 points4y ago
“Oh yeah I also speak English if that’s what you need, haha!”
MandalaSun7 points4y ago
*turns mic off* okay so a venti iced quad vanilla soy latte
Zeldaluvr20076 points4y ago
I order a venti iced quad white mocha all the time, and it surprises me when some baristas don't know what I'm talking about. Or, maybe I'm too quiet 🤷
Margaretb9024 points4y ago
Sometime “quad” and “blonde” sound similar over the drive thru speaker so I often double-check my ears heard correctly
chillin_cherry4 points4y ago
I was coming to say this! It's so hard to hear over those headsets. I personally really don't mind at all if customers are a bit loud at the drive thru. We can always turn down the volume on the headsets, and at least we can hear what's being ordered.
ericanicole12342 points4y ago
Second that
westhawk77722 points4y ago
A lot of the time people list off all their modifications and then tell you what kind of drink it is (latte, macchiato, mocha) which our system asks for first before we add modifications so I end up having to ask them again
Dankmoms994 points4y ago
Actually you can enter modifications first, they’ll be automatically applied to the drink. It’s set up to be easier to use with entering the drink first, but still possible.
TheManWhoThinksAhead5 points4y ago
Yes!! When I found out it changed my life because as a green bean people would spew 50 modifications before getting to their drink and then get upset when I didn’t remember each one so I would have to mentally repeat each one to myself as they went
TheManWhoThinksAhead1 points4y ago
Yes!! When I found out it changed my life because as a green bean people would spew 50 modifications before getting to their drink and then get upset when I didn’t remember each one so I would have to mentally repeat each one to myself as they went
realsheeps3 points4y ago
it used to be that the modifications would come first, so they're probably older customers
Zeldaluvr20072 points4y ago
That is true! And I think I list it off too fast, as well lol
schroedingerzbarista1 points4y ago
Pet Peeve #134. Also: “I’ll have a medium.” Pet Peeve # 8
byeforeverr4 points4y ago
Had this same thing! She ordered a grande with an add shot so I said “ok a triple grande..” and she goes “what is this triple, I didn’t order a triple”
I said “you wanted an extra shot, right?” “Oh yeah, sorry”. Like, WE KNOW WHAT WERE DOING
Assiqtaq2 points4y ago
My favorite argument with a customer about their drink was when a lady wanted a caramel macchiato but with vanilla syrup instead of caramel syrup please. Would not believe me when I said that was how it came already. Or the one that wanted a vanilla latte with caramel sauce, but only 3 pumps of syrup please. XD There are some super odd people out there. Then again, on the other side I had a customer that came in yesterday and asked for a sugar free vanilla nonfat milk latte and was astonished when I called it a skinny vanilla latte. She says she can't order a skinny vanilla latte in most stores she goes to because either they give her sugar free syrup but 2% milk, or nonfat milk and regular vanilla.
LM_x8471 points4y ago
Someone ordered a triple vanilla latte and I repeated back, "triple hot vanilla latte", and they freaked out because I added something to their order. 😝
reidx879-3 points4y ago
Quad is 4? U guys give 3 shots for venti??
Update : We do 2 in Germany
promesselush17 points4y ago
Iced venti is 3 shots
veronicatheavenger11 points4y ago
Venti iced espresso beverages get 3 shots to account for the extra 6oz
reidx8794 points4y ago
Ooh gotta check the bible again next shift :/
sierraminaj2 points4y ago
You should probably not be making drinks lol
[deleted] [OP]1 points4y ago
[deleted]
Cariboumoo-28 points4y ago
Baffles me people are still consuming soy in this era.
anzands23 points4y ago
whaaat soy is my favorite dairy free option ! esp in the london dog tea lattes
ejbailey199525 points4y ago
Mmmm London dog
yours-truly-12 points4y ago
Wait what’s wrong with soy?
imeanokig8 points4y ago
Nut allergy and lactose allergy. Soy is my only option :/
Cariboumoo3 points4y ago
Oh dang.
spill-that-tea-sis5 points4y ago
My favorite is when they order the skinny vanilla latte with soy 😂😂😂😂
ratinacage062-1 points4y ago
My favorite is when they order a dairy free latte with whipped cream
[deleted] [OP]11 points4y ago
[deleted]
ratinacage062-1 points4y ago
🤷🏻♀️ in my personal opinion, people who are lactose intolerant but still choose to consume lactose is real weird. If someone is allergic to peanuts they wouldn’t still eat peanutbutter in small portions, so why is that the way people consume dairy?
aimee14041 points4y ago
what would you say is the best dairy free option to go well with iced drinks / cold brew lattes? I always get too nervous to ask my actual barista when I’m there lol
mochajavalatte253 points4y ago
Oh I’m obsessed with the coconut milk. I put that shit in everything now. The vanilla bean coconut milk latte -iced is my JAM.
realsheeps3 points4y ago
imo our almond milk is gross, our soy is super sweet and delicious if you like a lot of sugar, and the coconut milk is okay.
aimee14041 points4y ago
thank you so much! I’ll definitely have to go for the soy
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