It’s prime time during Happy Hour at my store & we get through a line up of drinks like a well oiled Starbucks-Drink-Making-Machine, when we notice a customer standing at the handoff bar staring at my barista.
So I go over to ask if she’s waiting on a drink? She rolls her eyes and replies that she has a mobile order to pickup. There are currently no mobile orders at the pickup station. I ask her for her name to see if maybe we missed it or somebody else grabbed her drink. She replies annoyed “Lisa Villeneuve”. I checked the receipts and there’s no drink for Lisa.

*A common problem we face, are mobile orders getting placed at the location across from us, but customers show up at our location confused as a fart in a fan factory thinking they placed it here.*

I tell her there is no drink that came in for her, and asked if maybe she placed it at the other location by mistake? She said she doesn’t know. So I tell her that I can make the drink for her if I can see her receipt. At this point she is super annoyed with me, and says it’s in her car. I roll with it and ask what drink she ordered. At this point she’s had enough, and she replied frustrated, that she doesn’t remember her exact order and tells me that we should really have better service than this! She walks out in a fury, and hasn’t been back.
This was an hour ago...