I’ve officially seen it all(self.starbucksbaristas)
submitted by sarextrashaken
☁️ Y’all, I shit you not, some chick just came in and complained that her drink was all foam. It looked like a cloud macchiato...so I ask her if I can take a look at the sticker, and low and behold, a *venti iced caramel cloud macchiato*. I let her know that our cloud macchiatos are made with mostly all foam, which is what makes it different than a regular caramel macchiato, with ice and shots to top it off. She informs me that we made it wrong because every other store she picks it up from only gives her a little bit of foam at the top. *(girl that sounds like an iced beverage with cold foam added but I wasn’t about to explain all that because she clearly wasn’t getting it)* ...anyways, I let her know that our cloud macchiatos are basically all foam and that the other stores are either making it incorrectly or the wrong drink was ordered, and I politely offer to quickly make her a regular iced caramel macchiato. She wasn’t pleased with how the conversation went and decided to leave with her drink.
She was a mobile customer, so we all kinda assumed she usually takes a while to pick up her drinks which is why there could be a lack of foam after it sits and separates. But, it feels so good to be polite and smile during an interaction with a customer when they clearly don’t know what they’re talking about.
idkmyusernameagain51 points4y ago
I drink the cloud Macchiatos when I want sweet. I also work at Starbucks. They don’t even look like the same drink depending on the store I get it from. There are lots of baristas making wonky clouds out there. Ive also found that quite a few stores just pump the vanilla in the bottom like a regular macchiato instead of in the cloud. Its a misunderstood drink😂
sarextrashaken [OP]40 points4y ago
As a shift I’m chillaxed about a lot of things but the one thing that I’m serious about with all my baristas and take pride in is making drinks to standard. It frustrates me that so many other stores don’t care because not only are they misleading customers, I can’t even trust them with my own order.
idkmyusernameagain5 points4y ago
Yeah. It can be frustrating. My husband got a sbux double shot with a splash of heavy cream yesterday. I’m 95% sure they put it in a blender instead of shaking it in the tea shaker. It came out with like a 2 inch thick layer of whipped cream (not our actual whip, but like the heavy cream had aerated that much) it was hard to even drink through the layer of cream. Even if they didn’t blend it they mixed the cream in instead of pouring it on top. Luckily we aren’t picky and are pretty happy to just be caffeinated.
sarextrashaken [OP]11 points4y ago
That is so strange I honestly don’t understand how so many stores can get things so wrong!!
deltadawn67 points4y ago
I’ll tell you I don’t work at a corporate location and the training sucks so that’s part of the reason. We have a high turnover so we have a staff that’s never fully trained.
citrinya23 points4y ago
I saw a girl take the nitro lid off her cloud, put a straw in it, then complain it was too bitter. After that, she got *and I kid you not* 12 sugar packets, dumped them in her drink, proceeded to *STIR* it, and then proclaim that it was “much better.”
I’m a regular at my local Starbucks, and the barista and I shared a look of confused despair. I almost cried, and I’m just a customer.
obeehunter8 points4y ago
"I'd like a quad, grande Americano. Yeah, you're doing it wrong because NO ONE ELSE CHARGES ME for an extra shot."
Well I don't know you so go eff yourself. Sir.
sarextrashaken [OP]8 points4y ago
Why would they not get charged for an add shot. Weird
obeehunter3 points4y ago
Either a barista who doesn't know to charge or barista who isn't charging because it's a regular customer.
Zskkkkrapt2 points4y ago
Young padawan, you have yet to see even the beginning. You still have much to learn about the ways of the Siren.
sarextrashaken [OP]1 points4y ago
Haha I’ve seen a lot through 4 years
Zskkkkrapt1 points4y ago
war stories
lilcox14191 points4y ago
I worked at a Tarbucks and was properly trained, or so I thought. When I left that hellhole for a Starbs after a little over 2 yrs, I learned that my old store’s training methods were not up to date so some drinks weren’t being made to standard. This was quickly remedied by anyone who saw me making beverages incorrectly and I was glad to receive the correction. I was fortunate to have a decent foundation despite this, but I virtually got no training on bar. They just watched me make drinks to make sure I was sequencing properly, saw that I was not a moron and called it a day. Every now and then my shift leads will find little discrepancies in my work just because I’m not being monitored as much as someone who is completely new to the whole process. Buuuut they cut me some slack because they know I basically got no bar training and I only really just had to learn how to work at THAT store. I wanna become a barista trainer to help avoid lack of knowledge in addition to reinforcing what I know, but in the fast-paced setting we’re stuck in, it’s proven difficult to really help green beans learn without them having anxiety over large orders and only one sticker coming out of the cup labelers at a time, not to mention the herds of Karens we get on a daily basis due to being located in the middle of several businesses.
sarextrashaken [OP]2 points4y ago
I agree. Working at Starbucks is not easy though, there is so much to learn and do much to handle. I’ve seen so many people come on and leave within a couple of weeks or even days because it’s not what they expected. It’s truly not a job for everyone. We’ve had a lot of partners at my store just adapt really well and catch on quickly and have improved so much that I trust them whole heartedly. We’ve also got some fresh green beans who have worked only a couple shifts but are doing really well already. That’s why I just think it’s not a job that everyone can handle. We’ve had lots of bad luck with awful partners at my store but even with the lack of training we’ve got some partners to look forward to.
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