Proper ways to interact with customers(self.starbucksbaristas)
submitted by katia_0828
I work at a tarbucks and I’m fairly new. I keep getting into trouble saying “you’re welcome” back to customers after they say “thank you” and was told to tell them “thank you” instead. It’s a little off putting and weird in my opinion to just say the same thing. I was wonder some staple things other baristas say to customers that 1) are the “Starbucks way” and 2) will leave an impression that’s not as awkward Thanks 😊💕
opheliasfault6 points4y ago
I don’t know if this is helpful, but I always reply back with “of course!” Or “I hope you enjoy, thank you!”
I understand where you’re coming from, and this is often a question my own baristas ask and I’m always weary about answering for some reason. We are programmed certain reactions for certain phrases and then have to unlearn it for work because of it being the Third Place and appreciating our customers differently. Maybe also try emphasizing the “you” when saying thank you back? ♥️
_Pulltab_4 points4y ago
I second “of course”. I used it a lot.
In many service setting they strongly encourage “my pleasure” although to me, that feels a bit stuffy.
katia_0828 [OP]1 points4y ago
TYSM 🤗
P_2_P5 points4y ago
I usually go with “of course” but if I say it too many times I start to feel robotic. So I’ll work in some “absolutely” or “have a great day”
haconnor5 points4y ago
It’s Starbucks who wants you to end the conversation with a customer by saying thank you. It’s not weird to respond with the same thing, you’re thanking them for spending their money at the business. Whether you add something before hand or not still end with a thank you. It’s like how people at Chik-fil-a must respond with my pleasure. It’s just what they want to see us doing. Unfortunately, that IS the Starbucks way and you’re being corrected and coached to do as such.
astivana4 points4y ago
I find it helps to put emphasis on the “you” so that you’re saying “thank *you*” and it at least sort of makes conversational sense.
alactha1 points4y ago
I second the emphasis on the you. Like, no need to thank me, thank *you* for coming!
METAXILLUS1 points4y ago
Just be yourself. Starbucks is there for the community. You’re a part of that community.
Our mission is to provide everyone with access to large- scale community websites for the good of humanity. Without ads, without tracking, without greed.