So it happened this morning after I had literally just clocked back in from my lunch, so my mind was not prepared for this. I was in the back counting product and a super fresh green bean comes to the back with the phone and she’s like “I need help but I don’t know how to mute it” so I show her how and I mute the phone. She tells me “some guy said he calls every day to order drinks but I told him he can mobile order cause we don’t take phone orders...” so I’m like umm what. I unmute the phone and am like “hello, I’m sorry, what happened?” Mind you I’m being super polite because I honestly have no idea what is going on and I just want to figure everything out and help her. He’s like, with hella attitude and sass, “ugh like I told her 3 times, I’m trying to order a carafe thing and you’ll give me like 6 cups and it’s a thing of coffee.” So I already know this guy is a dumbass because if he called everyday like he said, he’d know how to order it correctly, and if he came in everyday, he’d know me because I’m main opener and am there almost every morning. So I reply “oh do you mean a coffee traveler?” And he’s like “yes so can you make it for me or not” and I reply “our coffee travelers actually come with 12 short cups is that okay?” And he says “I don’t care how many cups you give me...can you do it or not” and then he continues to go on and on about the green bean. She literally just started, this is probably her 5th day on the floor off of training, so I apologize “I’m sorry, the partner who answered is still learning so she didn’t understand what was being asked.” Thennnn he starts saying “you know I heard your whole conversation you didn’t have me on mute,” and I cut him off immediately and let him know that I pressed mute as soon as I was given the phone. At this point I’m questioning if this man lives in the same dimension as me. He mentions something like “I heard her calling me a liar....” and at this point I’m mind fucked so I quickly jump to my green beans defense, “she definitely didn’t say that to me so I think you might’ve misheard because I had the phone on mute until I answered it and she didn’t speak after that.” So he’s now pissed and he’s honestly talking over me and I hear nothing until he pauses and says, with the force of 15 Karen’s, “you know what, what is your name?” And I say with a smile on my face, “my name is xoxoxo” and he’s like “yeah and what’s the other girls name?” And I say “her name is xoxoxo” and then it goes silent. (He hung up) so I’m like “hello sir, did you want us to make that traveler for you....Hello?”

Green bean then asks me what he said because she’s probably worried that he has her name (but I’m here to defend her either way so he’s not gonna hurt her at all). I tell her the gist of the bs and I confusedly tell her he told me she called him a liar. She’s like “ohhhh that was xoxoxo (an experienced partner who is in the front, who actually just won POQ 2 days ago), she said he was lying because we never take phone orders.” So I immediately get super annoyed. They had a whole convo before the phone got brought to be and before the phone got muted. I was annoyed because 1. the experienced partner should always take the phone over a brand new one.... 2. She just won POQ (deservingly) and should know better 3. Why was anything said when the phone wasn’t muted 4. Why wasn’t it just brought to me (shift) the minute everyone got confused? UGH.

Thank u for coming to my TED talk.