Yup same here! "We want you to connect more with customers, but also make sure you have nothing that even resembles a sense of humor."

I feel that. Hate it

That’s mind blowing, the second part I can kinda get the first part. Sounds like your DM is preventing you from connecting with transparency. I would write to corporate feedback. You should absolutely be entitled to using awful yet hilarious puns.

my SM literally yells “HAVE A GRANDE” at customers bc otherwise we wouldn’t make it through the day

This is why I envy independent coffee shops sometimes.

Same here!