Starbucks Baristas: The daily grind
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Barista Training & Experience (self.starbucksbaristas)
submitted by queenlilzz
Hey y’all! So I’ve been a barista in training since the first week of June. Between that time and today I’ve taken off 3 weeks for vacation. I have completed all of the online course training. However, I haven’t formally gotten trained on cold bar and hot bar. My manager said it takes about 16 days to be trained. I’ve asked various times throughout the past 6 weeks to get some training and they put me on cold bar for one day and basically throw me there by myself during the 9am rush. Nobody really tells me anything and when I have a question they look at me like I’m crap. They then fully expect that I’m trained and should know everything with that two hours I was put on cold bar.
I was starting to get frustrated bc they would put me on customer support (aka trash duty) and they wouldn’t let me learn how to make the drinks. My shift supervisors are rude and they claim that I have an attitude problem. They have sat me down in a chair in the back room (while they are standing) and have insulted me to my face saying I’m slow and nobody wants to work with me. This is how they classify attitude:
Shift supervisor: “can you please change the trash cans and do a trash run?”
Me: “sure! I haven’t done a trash run before so can you show me where the dumpster is when I’m done?”
Shift supervisor: “sure. Let me know when you’re done.”
Me: *when I’m done* “okay I’m done with the trash. Are you ready to show me where the dumpster is?”
*Shift supervisor sitting me down* “that is attitude and not how we speak to each other”
Another time is when I had one day of drive thru training and they put me on it at 7am the next day. The POS was still new to me at the time (and still kinda is 🥴) and I can’t hear anything through the headphone. I had the shift supervisor yelling at me, I was trying to hear the customer and navigate the POS, and organizing the drinks to hand to the payment person handling the window. I said through the headset that I couldn’t hear anything and I need a second. Apparently that is attitude and I’m not supposed to say that I’m overwhelmed and need a second.
It has come to a point where I am scared to go to work and face the shift supervisors. They have spread to everyone that I am difficult to work with and there’s tension. I have talked to the manager MULTIPLE times about getting more training and she half ignored it. They want to know why I’m frustrated at this job. Then the manager turns around and says we’re doing barista certifications tomorrow. I’ve only been on oven and cold bar/hot bar once... not to mention nobody will tell me what barista certification is. My manager doesn’t even show up to work half the time and “doesn’t check her email.”
Anyways, I only work 3 more days since I go off to college soon, but it has been a nightmare working for this company. They intimidate you, degrade you, and will single you out if they don’t like you. If they don’t like you, you bet you’ll be stuck working customer support for a pretty long time. Thanks for listening to my TED talk ✌🏻 xoxo pissed off and done barista
I was starting to get frustrated bc they would put me on customer support (aka trash duty) and they wouldn’t let me learn how to make the drinks. My shift supervisors are rude and they claim that I have an attitude problem. They have sat me down in a chair in the back room (while they are standing) and have insulted me to my face saying I’m slow and nobody wants to work with me. This is how they classify attitude:
Shift supervisor: “can you please change the trash cans and do a trash run?”
Me: “sure! I haven’t done a trash run before so can you show me where the dumpster is when I’m done?”
Shift supervisor: “sure. Let me know when you’re done.”
Me: *when I’m done* “okay I’m done with the trash. Are you ready to show me where the dumpster is?”
*Shift supervisor sitting me down* “that is attitude and not how we speak to each other”
Another time is when I had one day of drive thru training and they put me on it at 7am the next day. The POS was still new to me at the time (and still kinda is 🥴) and I can’t hear anything through the headphone. I had the shift supervisor yelling at me, I was trying to hear the customer and navigate the POS, and organizing the drinks to hand to the payment person handling the window. I said through the headset that I couldn’t hear anything and I need a second. Apparently that is attitude and I’m not supposed to say that I’m overwhelmed and need a second.
It has come to a point where I am scared to go to work and face the shift supervisors. They have spread to everyone that I am difficult to work with and there’s tension. I have talked to the manager MULTIPLE times about getting more training and she half ignored it. They want to know why I’m frustrated at this job. Then the manager turns around and says we’re doing barista certifications tomorrow. I’ve only been on oven and cold bar/hot bar once... not to mention nobody will tell me what barista certification is. My manager doesn’t even show up to work half the time and “doesn’t check her email.”
Anyways, I only work 3 more days since I go off to college soon, but it has been a nightmare working for this company. They intimidate you, degrade you, and will single you out if they don’t like you. If they don’t like you, you bet you’ll be stuck working customer support for a pretty long time. Thanks for listening to my TED talk ✌🏻 xoxo pissed off and done barista
Pokered18 9 points 3y ago
Honestly ask to transfer to a different store near your college and explain everything to a district manager. If anyone is competent to do their job and help, they will. Just be patient and it'll get better. Tbh this is the norm if you are new, you get singled out a lot and when you are still learning and mess up everyone gets pissed so it's not your fault. It would be their problem
harvardstudent97 4 points 3y ago
Go on quizlet, study the drink recipes, and surprise the whole store when you know how to make every drink by memory! Don’t ever put your success in someone else’s hands because one thing is for certain, they’re not going to train you again
lou8all 2 points 3y ago
Girl I know how you feel one time a shift supervisor told me to be on customer support and to follow the chart. While doing one of the duties she tells me to help front, which is not part of customer support and they always push to stay in roll. So of course I wash my hands and help front. She then yell at me front of customers why am I not following the chart. Being ashamed I go back to the chart as I was I was dumping ice, my manager tells me to make this cold beverage, so I stop what I was doing and did it because as always customer needs come first. I am done with the frappucino the other supervisor who got mad at me earlier yells at me again on why I am not following the chart. When they specifically ask me to these other things. Like how could I follow Starbucks standard on this when my manager not shift supervisor do not. And not only the bestfriend of the manager would spend hours in the back during peak talking to manager not connecting talking . Talking about other partners how they could figure out a way if they could fire them cause they are not catching up quick in 2 days of training (not me ) this manager sends screenshot of baristas and make fun of them. When I try to bring it up my district manager he has his head so far up her butt. He is too scared to question her. They literally let her away with things she does but writes up everyone else on the dumb things she does just cause she has having issues with her boyfriend . Grow up.
Ryan5899 1 points 3y ago
Certain Starbucks Districts are a joke. My manager fired me without even informing me because my medical documentation didn’t arrive in time for him! Copy and paste everything you said and that was my experience as well. Honestly, worst job I have ever worked.
LAE5683 1 points 3y ago
As a barista trainer, training only requires 21 hours. We separate that across about six days at my store. It's unfortunate that this is how events have played out for you, but having three weeks of vacation and only working temporarily during the summer does make it hard to build a repertoire within your store. That still doesn't excuse the way your shifts have treated you at times. I hope you have luck in your next endeavors!
hlysmkstsbnnywrm -3 points 3y ago
16 days? I finished in 4– including all of my modules
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