Do people just always like to complain, and in the most disrespectful way possible? Especially at the hand off counter to the bar two barista? Earlier today, about ten minutes before I got off, a woman came up to me while I was in a middle of handing off a drink and was like “is there a problem?” And me being clueless as to what she wanted and who she was, was like “no what’s wrong?” But she kept saying “is there a problem”. Then she had the audacity to say “is everyone incompetent here?” And started freaking out cause she got the wrong bagel, and not enough soy milk in her coffee. Even though I tried to explain that I wasn’t the one who made either things, and explain that it was the person at the register. She then proceeded to yell that I’m trying to “be the hero” and stick up for them, rather than listen to her. When I tried to express to her that we could fix the items she bought, she didn’t want them to be fixed and just wanted her refund. In the end, my shift supervisor who wasn’t even clocked in, helped by giving her a refund and a 4 dollar gift card. Because when you work at Starbucks, instead of sticking up for ourselves we have to take it and “make the moment right” *sighs*

Not to forget to mention she was incredibly rude to my coworker who was working the register, claiming he “didn’t know anything”.