i understand people want "high quality" coffee and sometimes unfortunately they get lukewarm coffee. i had a regular come in and he's already a bit annoying bc of how he talks to us but we remembered his order and we just punch it in and read it back to him for verification just so we don't have to deal with him for so long. he always asks which coffee is freshest and of course it's usually pike. the other day though we brewed dark and pike at the same time so when he asked i said they're about the same. he asked how long ago and i said less than 5 minutes.... LESS THAN 5 MINUTES. you guys know our coffee can stay boiling, steaming hot in there. i suppose he didn't like that and asked for a pike pourover.... let me repeat... we had just made a full batch of fresh pike... and he choose a pour over in the middle of our rush... i am one pour over away from quitting